Job Purpose Summary

This role is responsible in providing an effective and efficient sales support function to the sales team, enabling them to proactively drive sales and the business forward. This role will also liaise and maintain good working realtionships with the various customers that are supported by the team.

Role Responsibilities

Undertake all functions required to ensure the provision of an efficient and accurate quotation, sales order, despatch and invoice process from end to end
Liasing daily with external customers and internal departments such as customer service, finance, sales via email and telephone in order to investigate and resolve system and customer issues while adhearing to strict SLA’s
Daily management of the sales ops mailbox assigning tasks accordingly
Liaising with customers in relation to resolving any queries relating to the sales order end to end process whilst delivering first class professional and supportive experience
Production, maintenance and management of customer reports
Liaising with various teams to ensure vendor price lists are managed and maintained to a high standard
Working closely with Account Managers on the upkeep on managing of customer specific price support programmes ensuring they are accurately reflected on the sales order
Assisting the sales teams with the upkeep of customer product codes and price feeds on our SAP system
Sourcing and providing specific and accurate product information for customer websites in order for them to go live with sales (datasheets, images etc.)
Assist the sales team in the upkeep of accurate and comprehensive records in CMS
Management of all functions required for the consigned customer invoice process such as accessing various customer portals to obtain important information needed to invoice, liaising with internal and external teams across the globe in order to rectify any issues before invoicing, assisting the finance team to investigate any issues prior to invoicing etc
Obtaining accurate information from internal account managers and ensuring accuracy when completing our Prior Approval form process
Assisting with any other ad – hoc duties as required for our key customers

Additional Responsibilities

Skills & Personal Attributes

Skills & Abilities:

· Ideal candidates for this role are efficient, adaptable and have strong administrative abilities.

· Ability to multi-task, while maintaining high attention to detail

· Ability to work in a fast-paced environment and understand how to prioritise tasks

· Ability to apply due diligence when undertaking all tasks

· Ability to communicate eloquently in both verbal and written format, a professional telephone manner is essential

· Ability to work solo and as part of a team

· Flexible with time and adaptable to change

Experience & Knowledge:

· Be proficient in Microsoft office Word, Excel, Outlook

· SAP experience an advantage

Key Traits

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.

Sales Operations Coordinator

Job Description