Reporting to a Service Delivery Team Lead, the primary focus of the Airport Delivery Team Member will be to ensure the safe, reliable, and positive passenger experience across the full airport journey. The Airport Delivery Team Member will manage and ensure appropriate Dublin Airport facilities are available, that all airport functions are operating to a high level and will provide passengers with the appropriate information and assistance whilst adhering to Airport standards.

Team Members will embrace the role as ‘the face of Dublin Airport’ conveying a professional, helpful, friendly attitude and service to all Dublin Airport users. Team Members will rotate between duties as required on a roster basis and will operate cross terminal, ramp and campus wide. Tasks are allocated based on demand, and team members will be required to be agile and move from areas/ tasks, as directed by on shift supervision. Supporting the wider operation will at times be necessary in order to carry out any changes in the plan that arise during the shift.

These roles are shift based roles and will provide 24/7 coverage throughout the airport.

Responsibilities

Provide a visible and proactive presence to enhance passenger experience at Dublin Airport across all passengers facing functions
Manage the movement of pedestrians and trolleys on the campus
Replenishing trolley bays within areas
Queue management or security sweeps as required
Escalate any security screening issues that arise to the Airport police or Service Delivery Lead as appropriate
Support Security Units as required
Provide customer service in liaison with airlines, handling agents, state agencies, passengers
Identify and deliver improvement initiatives and other potential process improvements.
Ensure emergency response procedures are implemented
Ensure compliance with H&S procedures
Deal with lost property left in the terminal
Respond to ad-hoc requests

Qualifications

Previous front-line experience with a strong customer service focus
Ability to work on their own initiative / without supervision
Driving Licence essential
Ability to work under pressure
Confidence to promote innovative solutions
Strong team-working skills
Seeks ownership, responsibility
Excellent communication skills
Strong attention to detail
Computer literacy
Committed to daa values

Daa as regulated entity requires all applicants to:

Pass 5-year background check (including a criminal background check/Garda Vetting)
Pass a medical evaluation
Successfully meet all requirements to obtain an Airport Identity Card

daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people. We encourage applications from candidates with diverse backgrounds, perspectives, and experience. We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process.

We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally. We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.

Dublin Airport is Ireland's main international gateway with over 28 million passengers in 2022. The airport is investing in a significant capital investment programme over the next few years and there will be opportunities across a wide range of positions as the airport looks to shape its future.

We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Regulation and Planning, Technical, Airport Operations, Commercial and Marketing to Frontline Security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.

Terminal and Landside Team Member

Job Description