Catalyx is seeking a Customer Service Supply Chain Specialist to join our team and work on our customer site in Dublin on an initial 12 month contract.

Who We Are :

Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services R&D, production, packaging, and delivery processes—globally—with a sophisticated blend of products, technologies, and lifecycle services.

Catalyx is a trusted partner in delivering world-class lifecycle services to regulated and high-risk end markets. With a relentless commitment to innovation and excellence, we partner with life science and other highly regulated organisations, to empower them to enhance efficiency, and drive success. As part of this commitment, we are continuously developing our on-site teams to support the advancement of customer operations.

Responsibilities and Tasks:

Co-ordinate and maintain the sales order entry processing function – orders, acknowledgements, invoicing, credits etc.
Dealing with queries from Customers or Sales Team in a timely manner
Provide support to commercial Team with timely responses to enquiries
Be familiar with Products and Processes to facilitate swift responses to customer enquiries.
Participate in regular business reviews, conference calls and face to face, based on defined customer portfolios
Liaising with Distribution to ensure accuracy regarding schedule adherence
Liaising with Manufacturing to ensure accuracy regarding schedule adherence
Liaising with commercial, manufacturing finance and Financial Shared services and to ensure accuracy regarding material and customer master set ups
Maintaining accuracy on customer forecast information to support all planning activities
Maintain accurate and organized customer files for all orders, business reviews etc.
Timely preparation of weekly/monthly metrics as set out by site management
Ensure full compliance with regulatory requirements.
Ensure Quality and EHS policies and procedures are adhered to at all times
Any other duties as required from time to time by your Manager

Education and Experience:

Third level Diploma / Degree in business or technical field preferably Supply Chain management
Previous experience in a Customer Services role within a Pharmaceutical and Supply chain environment.
Thorough knowledge of the Logistics Supply chain management model and the ability to interact and manage freight forwarders effectively
Understanding of Forecasting and Supply and Demand Supply Chain models
Strong communication and interpersonal skills with an ability to influence in a positive manner
Excellent organisational and planning skills
Excellent understanding of ERP systems specifically Oracle
Excellent understanding of MS office
Thorough knowledge of Supply chain management on execution of deliveries into Global markets
Understanding of Quality Management and compliance systems within the Pharmaceutical industry
Ability to drive manage and drive projects to completion
Ability to generate appropriate and robust business relationships with customers
Ability to deal with difficult customer communications
Ability to influence customers where necessary
Ability to work within a dynamic Team environment
Resilient profile with the ability to deliver in an ambiguous environment
Ability to engage and manage multiple stakeholders to achieve the objective
Curious with learning agility
Operationally excellent
Organised with systematic approach to prioritisation
Process orientated to achieve the business objective

Why Join Catalyx?

At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.

Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.

At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.

Supply Chain Customer Service Specialist

Benefits

Job Description