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SR. BUSINESS OPERATIONS MANAGER (STARLINK EUROPE GROWTH)

The Sr. Business Operations Manager's role serves as the operational counterpart for the Europe Consumer Growth team. The role provides the Europe Consumer Growth Team with access to internal systems, data, and US-based teams that are not readily accessible in-region. The position focuses on building a data-led framework for Europe that enhances performance analysis and forecasting accuracy. By delivering agile deep dives and increased visibility of relevant insight, the role will drive informed cross-functional alignment and targeted operational resolutions.

RESPONSIBILITIES:

Query internal databases and systems, build recurring and ad-hoc reports, and perform analysis to investigate business issues and identify growth or operational opportunities
Leverage all available data source to support ad-hoc performance deep dives and robust business casing for new propositions
Define the data-led processes, frameworks, and structures that enable improved KPI visibility and a faster cadence of critical insights for the Europe business
Leverage data & demand trends to inform accurate demand forecasting for service subscription sales, as well as hardware production volumes by market and hardware type
Tracking purchase orders from placement through delivery, while also identifying and coordinating issues across Logistics, Customs, Tax, Supply, and other relevant teams, when required
Support our retail operations & consumer growth team in tracking service orders, distributor rebates, incentives, and other commercial programs; identify discrepancies and coordinate corrections with Finance, Payments, Retail Operations, and Distribution Operations
Act as the Europe operational & data led interface with Product, Product Growth, Retail Operations, Finance, Payments, Supply, Logistics, Tax, Distribution Operations, and other US-based teams, driving open issues through closure
Build and maintain lightweight controls and reporting across affiliates, payments, rebates, service orders, supply execution, and other critical Europe processes, improving visibility and reducing resolution time

BASIC QUALIFICATIONS:

Bachelor’s degree in engineering, business, mathematics, or economics
6+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
4+ years of professional experience in Excel or programming

PREFERRED SKILLS AND EXPERIENCE:

Strong analytical background and hands-on experience with SQL, data queries, large datasets, and operational analysis
Experience working with payments, incentives, affiliate programs, retail operations, supply chain, or distributor economics
Experience in Business Operations, Strategy & Operations, Analytics, Product Operations, or similar roles
Experience leading demand or trading performance forecasting outputs within a fast-paced working environment
Strong problem-solving skills and ability to investigate ambiguous issues from data through root cause and resolution
Highly execution-oriented, with strong follow-through and ability to coordinate multiple stakeholders without formal authority
Strong communication skills and ability to translate business questions into data analysis and concrete actions
Comfortable operating across multiple functions and countries in a fast-moving environment
Familiarity with consumer technology, connectivity, e-commerce, or retail businesses
Fluent in both spoken and written English

ADDITIONAL REQUIREMENTS:

Must be available to work extended hours and weekends as needed
Willingness to travel to customer sites, other SpaceX locations, and events as needed

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Sr. Business Operations Manager (Starlink Europe Growth)

Job Description