AWS Infrastructure Services is seeking an exceptional Quality Assurance Cabling Manager to lead a data center quality team in our Global Network Delivery organization. As a key leader in our infrastructure team, you will drive best-in-class cabling quality across AWS' global data centers, helping us maintain our position as the world's most efficient and cost-effective cloud infrastructure provider.

In this role, you will lead a team of Cabling Quality Assurance (QA) Program Managers and Technicians, establishing and maintaining the highest quality standards for our data center network deployments. Your team will be instrumental in ensuring that all design, build, scaling, and hardware installations meet AWS's rigorous quality guidelines, ultimately enabling seamless cloud services for our customers worldwide.

Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. There’s nothing we can’t achieve in the cloud.

Key job responsibilities
• Lead and develop a diverse team of both technical and non-technical Network Cabling Quality Assurance Program Managers and Technicians
• Establish and oversee comprehensive quality control systems, including inspection mechanisms, development of Standard Operating Procedures (SOPs), and performance measurements
• Partner with network design teams, construction managers, deployment personnel, and vendors to develop and enforce installation standards
• Manage end-to-end quality metrics, risk management, and preventative measures
• Drive continuous improvement through data-driven process optimization and programmatic focus
• Facilitate the adoption of quality assurance checklists and develop programs focused on remediation strategies
• Serve as the primary quality assurance subject matter expert for cabling and hardware installations
• This position requires 25% travel within the region to AWS Data Centers for project reviews and onsite coordination

A day in the life
Your typical day will involve collaborating across multiple disciplines and time zones. You'll start by reviewing quality metrics from previous day’s inspections and checklist findings and address any immediate concerns with your team. Throughout the day, you'll conduct one-on-one meetings with team members, participate in cross-functional planning sessions, analyze trend data, drive root cause analysis, and identify improvement opportunities for our programs.

You'll work directly with Cabling Quality Assurance team members as well as Design, Construction, Deployment managers and vendors to refine structured cabling and installation standards. You will visit data centers to ensure compliance, facilitate partner team training, and gather insights for continuous improvement. You will find yourself leading technical whiteboard sessions to resolve implementation challenges and presenting quality metrics to senior leadership.

About the team
As part of AWS Infrastructure, our organization prepares, plans, and builds the data centers that comprise the AWS cloud. This team drives continuous improvement of AWS Data Centers to provide more efficient and reliable infrastructure to customers.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, AWS

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fuelled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Basic Qualifications: - Experience in people management and team development
- Experience in engineering work, managing large-scale services
- Experience maintaining SLAs through the implementation of proactive issue detection and reporting
- Experience operating a mission-critical team or product
- High school or equivalent Preferred Qualifications: - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
- Experience in a management position with 5 or more direct reports
- Experience working in data centers with an emphasis on building and equipment operation
- Familiarity with ISO9001, ISO11801, TIA568C, TIA942, and/or ANSI/BICSI 002-2014

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

EMEA Cabling Quality Mgr, Global Cabling Quality

Job Description