This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager- Ad Tech Experience Required in Ireland.

This role sits at the intersection of technical consulting, customer success, and programmatic advertising strategy, supporting premium digital publishers in optimizing their monetization performance. You will act as a trusted advisor and technical partner, ensuring that each client’s ad stack is fully optimized for revenue growth and operational efficiency. The environment is fast-paced, highly analytical, and deeply collaborative, requiring both strategic thinking and hands-on technical troubleshooting. You will work closely with cross-functional internal teams to resolve complex issues and improve platform performance at scale. This position is ideal for someone who thrives in AdTech ecosystems and enjoys translating data and technical insights into measurable business outcomes. Your work will directly impact publisher revenue and long-term customer success.

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Accountabilities:

Own end-to-end relationships with publisher accounts, from onboarding through long-term growth, retention, and optimization, acting as the primary point of accountability
Serve as the main technical advisor for enterprise-level publishers, providing guidance on ad stack configuration, monetization strategies, and programmatic best practices
Monitor and analyze ad performance data to identify optimization opportunities and implement solutions that improve yield and revenue outcomes
Conduct root cause analysis of technical issues impacting ad delivery, performance, or reporting accuracy, ensuring timely resolution with internal teams
Collaborate daily with Support, Yield, Product, and Business teams to escalate complex issues and advocate for client needs
Educate clients on new products, features, and AdTech innovations while identifying opportunities for upselling and platform expansion
Maintain deep knowledge of each publisher’s technical setup, business goals, and performance KPIs to drive long-term success

Requirements:

3–5 years of experience in Customer Success, Technical Account Management, or Ad Operations within the AdTech or programmatic advertising industry
Strong hands-on experience with Google Ad Manager and Google Analytics
Deep understanding of programmatic advertising ecosystems, including header bidding, Prebid.js, wrapper solutions, and ad serving mechanics
Familiarity with web technologies such as HTML, CSS, and JavaScript, along with experience using browser developer tools for debugging
Strong analytical skills with the ability to interpret complex performance dashboards and identify actionable insights
Experience with CRM and workflow tools such as Jira, Zendesk, HubSpot, or Trello
Advanced Excel skills, including Pivot Tables, VLOOKUPs, and data analysis functions
Excellent communication skills with the ability to simplify complex technical concepts for both technical and non-technical audiences
Strong problem-solving ability and comfort working in high-pressure, fast-moving environments
Proven ability to manage multiple accounts and priorities in a dynamic, client-facing role
Strong ownership mindset with a proactive, solution-oriented approach
Passion for AdTech and staying current with industry trends and innovations

Benefits:

Fully remote work environment with asynchronous collaboration
Full-time salaried position with competitive compensation
Mentorship and ongoing professional development opportunities
Exposure to leading digital publishers and large-scale monetization challenges
Collaborative and supportive team culture built on expertise and ownership
Continuous learning opportunities in a rapidly evolving AdTech landscape
Opportunity to directly impact publisher revenue growth and product success
Equal opportunity workplace committed to inclusion and fairness

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How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Success Manager- Ad Tech Experience Required

Benefits

Job Description