Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role

This role is responsible for eliciting, analyzing, documenting, and validating business and user requirements for processes, policies, and information systems, with a focus on BillingPlatform. You will translate business needs into clear functional specifications that ensure solutions meet end‑user and business requirements.

What You Will Be Doing:

Define system scope and objectives through research, analysis, and understanding of business systems and industry requirements
Analyze and document business needs, processes, metrics, strategies, objectives, and drivers, identifying opportunities for improvement and re‑engineering
Translate business and user requirements into detailed system and functional specifications
Assess system interactions and the impact of changes on users and internal/external stakeholders
Influence business partners and service providers on priorities, solution approaches, and vendor or hardware/software selection
Analyze industry, technology, and marketplace trends, vendor products, and best practices
Evaluate solution options, including cost/benefit and ROI analysis
Design or modify complex information systems aligned to business needs and industry standards
Develop and execute test plans and test cases; conduct system, integration, readiness, and acceptance testing using client data
Validate changes to ensure application integrity and no adverse downstream impact; report and review test results
Train internal teams and external clients on new systems, changes, or procedures (one‑to‑one or classroom)
Provide guidance, mentoring, and quality review for less experienced business systems analysts
Consider broader business implications of applying technology within the current environment
Perform other related duties as required

What You Will Bring:

Preferred experience with BillingPlatform Billing and/or Revenue Recognition
Required knowledge of leading billing, CRM, or ERP platforms (e.g., Zuora, Aria, Salesforce, Oracle)
Knowledge of the financial services industry
Strong understanding of end‑to‑end SDLC methodologies (waterfall, iterative, and modern approaches)
Expertise in requirements definition and solution design using model‑driven tools (process models, use cases, conceptual models)
Excellent analytical, problem‑solving, decision‑making, and time‑management skills
Strong written and verbal communication skills across technical and non‑technical audiences, including executive level
Proven ability to influence, persuade, and collaborate effectively
Strong customer service mindset with focus on internal and external client satisfaction
Proactive, resourceful, and collaborative approach, with willingness to share knowledge and expertise
Ability to estimate effort for project components and deliver work successfully

What We Offer you:

A multifaceted role with high responsibility and broad career opportunities
A modern, international work environment with a dedicated team
Extensive professional development and education opportunities
Competitive salary and benefits
Career development tools, resources, and progression opportunities
The opportunity to work on some of the most relevant challenges in financial services and technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Business Systems Analyst

Job Description