End User Technology – IT Engineer

Within the T&T there is a requirement to augment the current resource pool with a suitably skilled Support Technician who will primarily work as part of the Device Enhancement Team to upgrade hard drives on Windows end user devices.

Responsibilities may include, but are not restricted to:

Install and configure computer hardware and peripherals, operating systems and applications
Knowledge of the internal components of a desktop computer, including storage drives, motherboard, and power supply.
Familiarity with SATA, M.2, or NVMe
Knowing how to disconnect and safely remove HDD and replacing with SSD
Understanding how to use disk cloning tools
Ability to access and configure the BIOS/UEFI
Knowledge of how to manage partitions, format the drive, etc
Geographical based to provide onsite support in specific site or multiple sites i.e. mobile
Liaising with the Coordinators to receive upgrade schedule, arriving on-site to perform the upgrades, managing any issues through to resolution & ensuring a good customer service experience
Escalate issues (Application, Hardware) where necessary to the technical point of escalation.
Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region
Establish and build on good working relationship with customers & end-users
Liaise with third party vendors for software \ hardware installations
Troubleshoot and if required, referral of hardware faults to third parties
Troubleshoot system problems, diagnose and solve software faults
Be aware of & contribute to the Knowledge Base
Complete post upgrade forms or checklists for central team
Deal with ‘how to’ and information requests including data security and ICT policies
Liaison with local and national ICT teams
Engagement with service providers
Site assessments
Undertake necessary training appropriate to the role

Other

Coordinate office activities to secure efficiency and compliance to procedures and processes
Create and update records and databases with personnel, financial and other data
Submit timely reports and prepare presentations/proposals as assigned
Assist and interact with colleagues & project teams as requested
Full clean Irish Driving Licence

Experience:

Must have a minimum of 1 years’ experience working in an IT Support environment
Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
Demonstrate good problem solving, analytical and decision making skills
Demonstrate evidence of production of quality deliverables
Demonstrate understanding of Irish Healthcare system

Business Competencies:

Excellent written and oral communication skills
Excellent teamwork and interpersonal skills.
Proven ability to organise work with an organized manner
Self-starter with a willingness to take responsibility

The ability to interact with key stakeholders in a professional manner

Education:

Third Level Education Qualification is preferable
Professional certificates such as Comptia, Microsoft, Cisco is preferable

IT Engineer

Job Description