Overview

Job purpose

Support the store management in meeting or exceeding store sales targets
Work with the Store Manager and Assistant Manager to achieve brand standard in customer service and selling, product presentation and merchandising

Responsibilities

Position in the organisation

Reports directly to: Store manager
Gives leadership to: Sales Associates
In his absence, replaces: Store Manager or Assistant Store Manager

Result fields

Result field 1. Support the Store Manager and Assistant Manager in meeting or exceeding store sales targets.

Assist the management team by effectively leading the staff to achieve the financial, customer service and merchandising standards through effective product, people and service planning.
Act as a keyholder, and share in the opening and closing responsibilities of the store.

Result field 2. To work with the store management to achieve brand standard in customer service and selling, product presentation and merchandising

Key tasks:

Lead by example in effectively building and maintaining customer relationships.
Lead by example in the execution of operational procedures, tasks and processes.
Ensure all cash handling is accurate, while facilitating a superior checkout experience.
Support and offer guidance to staff within the store, focused on the delivery of the required standards of (visual) merchandising, presentation and promotional activity.
Recognize product flow opportunities and partner with management and Associates on process improvements.
Manage back of house operations and share in the cleaning duties of the store where required.
Partner with management to ensure that all visual and merchandising directives, promotions and markdowns are completed within a timely manner.

Authority

According to limits of authority.

Communication

Internal: The contacts that are required to perform the described position, a.o. employees from the Retail department and relevant subsidiaries

External: The contacts that are required to perform the described position, a.o. suppliers

Qualifications

Job requirements

Knowledge and experience

Two years of experience, working in a retail environment.
Able to effectively communicate in English (both written and verbal).
Basic computer skills, including Microsoft Word, Excel and Lotus Notes.

Personal qualities/skills

Excellent skills needed in communication (written & oral), teamwork, flexibility, pro-activeness, stress resistance.
Able to accomplish multiple tasks in a fast-paced environment.
Ability to communicate effectively and appropriately with customers and store personnel, maneuver around sales floor, stockroom and store office; lift and carry 40 lbs/18.14 kilograms.
Open availability and flexibility to work nights, weekends, store openings and store closings according to the needs of the business.

Management Values

Respect

Commitment

Honesty

Integrity

Store Supervisor

Job Description