Overview

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN DUBLIN

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.

We’re looking for a Customer Service Specialist who is passionate about helping people, solving problems, and delivering exceptional support to work with a global client.

Here is all you need to know…

Start Date: February/March 2026
Salary: €16.00 per hour / €29,120.00 per annum with potential to earn up to €34,000 with a performance related bonus.
Job Type: Permanent
Working Hours: 35 hours per week (including training)
Training: 2 weeks onsite in Dublin.
Joining the team: Please note that this role is fully office based in Dublin.
Shift Patterns between the hours of 05:00- 22:00 Monday- Friday

Who we are looking for…

A professional, polite and courteous telephone manner
Ability to deliver excellent service with outgoing nature
Excellent verbal and written communication skills, with fluency in English essential
A good listener who can convey empathy, patience and understanding
Confident and proactive to deal with difficult situations and conversations
Confident in having customer conversations, with 2-3 years of customer support experience via phone, email and webchat essential
High levels of accuracy and attention to detail
Confident in working independently
Self-motivated and able to affectively problem solve
Interpersonal skills
Be driven to work towards achievable targets
Experience in working with vulnerable customers
Previous call centre/ customer service experience is essential

Values we look for you to have:

Process Excellence - doing things well means something to you and you will always strive to improve on your work
Collaboration - you enjoy working with others and you like working as a team player
Communication - You can speak and write clearly and in a confident manner
Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others.
Open-mindedness - you possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Critical thinking - you are abl to think logically when making decisions
Solution Orientation - having a forward thinking mindset focused on resolving challenges
Entrepreneurship - taking owenership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
Supporting and providing a positive experience for all our customers by helping them with all aspects of their queries
Helping customers that may be vulnerable
Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management and ability to multitask
Confident in following processes and being able to clearly explain these to our custome

What are the benefits?...

Healthcare insurance
Death in service
Annual leave 20days + 10 days bank holiday
4% pension
Bonus (non contractual and applicaple for certain roles)

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

Customer Service Specialist

Benefits

Job Description