Location:

Leixlip, Ireland

Job ID:

R0113499

Date Posted:

2025-12-01

Company Name:

HITACHI HIGH-TECH IRELAND, LIMITED

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

No

Job Description:

Position Summary

In this developmental position, the Field Service Engineer I (FSE) is spending much of their time training under close supervision. The FSE typically receives detailed instructions on all work assignments, acquires job skills, and learns company polices and procedures to perform routine tasks. The FSE learns the hookup process for specific tools as well as their basic operation. Continued training programs are given to develop specific instrument skills, knowledge, and service techniques. The FSE is interfacing with customers and developing relationships with co-workers and managers.

Primary Responsibilities

Complete assigned On the Job Training (OJT) with the goal of instrument certification {Essential}
Support customer requests including daily pass down tasks
Meet availability requirements and improve preventative maintenance efficiency
Attend to and reports on critical and chronic product issues including escalation activity
Protect, manage, and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.) in accordance with department policy/procedure {Essential}
Answer service calls and promptly return messages from customers in a manner meeting service department policy/practice expectations {Essential}
Maintain appropriate records of all work performed and training received {Essential}
Complete departmental and customer paperwork timely and with high quality {Essential}
Complete assigned formal training with a grade of 75% or higher on all tests {Essential}
Comply and adhere to company policies {Essential}
Portray professionalism and pride in appearance while conforming to policy {Essential}
Provide a positive attitude to all employees and customers {Essential}
Other duties as assigned

EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS

Requires a minimum of a Diploma of Science degree in electronics or equivalent
BS degree in Engineering (or related field) is preferred, or equivalent combination of education and experience in military or semiconductor industry

EXPERIENCE and TRAVEL REQUIREMENTS

Two (2) years’ experience using digital volt meters, oscilloscopes, hand tools, and computers
Must be eligible for and receive company credit card
Willingness to relocate and/or travel
Up to 20% travel (both internationally and domestically)

KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS

Ability to effectively communicate information to customers and management regarding service activities and schedules
Ability to follow precise instruction
Ability to perform selected routine service calls (preventive maintenance and basic emergency service) on one or more models of a product line (measured by instrument certification)
Ability to install and qualify a system
Ability to work from schematics using various test equipment, mathematical calculation, and instrumentation
Knowledge of analog and digital circuitry
Ability to read blueprints and electrical schematics
Basic knowledge and understanding of physics and chemistry
Demonstrate strong work ethic
Demonstrate strong verbal and written communication skills with people at all level within and outside of the company
Ability to drive an automobile
Ability to see small objects within a confined area
Ability to identify and distinguish color-codes
Ability to quickly transport from location to location (i.e., air, car, etc.)
Ability to transport parts and toolbox from car to equipment site
Ability to lift up to 23 kg
Hand-eye coordination at a level to support a range of activities from very fine (delicate) to large, leveraged type item
Ability to hear audible noises
Must comply with all corporate safety requirements and directives
Expected to use PPE when required
Follow all equipment specific safety protocols

POSITION - SAFETY RISKS AND HAZARDS

As designated, potential risk depending on equipment being serviced