About the role

As a Store Manager at Victoria’s Secret you’ll take ownership of the success of your store, inspiring your team to achieve their targets and create the very best customer experience everyday.

What’s in (your) store for you…

Lead from the heart - You’ll train, coach and inspire your team, setting them up for success and developing them to be stars of the future
Be a role model - You’ll motivate and engage your team to bring to life the brand values everyday, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success
Have your mind on the customer - You’ll be a friendly face to every customer you meet, always putting their needs first and planning ways you can personalise and maximise the customer experience in store and ensuring your team does the same
Hands on operations - You’ll own your P&L and lead on key KPIs across the store, always with a focus on profitability and controllable costs (think hiring, rotas, payroll, customer success, stock control) which help maximise sales and profitability
An eye for visuals - our brand visual standards are high (of course), but with the support of our Visual Team you will be accomplished in their execution, and you’ll ensure your team are too
Open eyes and ears - Your vision and passion for our products will help the business grow and change for the better. You’ll cultivate a platform for active listening with your team and sharing ideas with your wider store partners. Everyone has great ideas, tell us, what are they? Your voice will count
Your feet on the ground - Your store is your specialty and to keep it up to date and safe you will keep it compliant. You’ll own product launches, floor set changes, store audits and stock counts, H&S policies, and make sure everything is in place to keep you and your team efficient and safe

About you

A wealth of experience -
- With your previous store manager experience in a fast paced store(s) you can demonstrate a record of managing and exceeding sales targets and KPIs
- You can demonstrate a strong understanding of how to lead and deliver a company strategy, with the ability to implement objectives in your store that drive strong performance and results
Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for each customer is your favourite thing to do
Lead with purpose - You lead with purpose, engaging and developing your team to have a shared enthusiasm for the brand and the experience we create
Relationships that count - You are keen to be part of the business and want to develop valued relationships with our customers, your team and wider business teams
Embrace change - Your mind thrives on change, especially when it poses a challenge, your favourite thing to do is multitask, problem solve and collaborate with others to get things done
Creative flair - People describe you as approachable and resourceful with a creative side when it comes to engaging teams with training, local incentives and global initiatives

Store Manager - Victoria's Secret, Grafton street

Job Description