Job title: Credit Control Team Leader

Contract Type: Full Time Permanent - subject to 6 month probation

Location: Ballymount, Co. Dublin

Salary: €50,000-55,000 per annum, paid monthly

At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.

Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.

The Team Lead Credit Controller is responsible for leading the day-to-day credit control function, managing cash collection performance, reducing debtor days, minimizing credit risk and supporting the development of the credit control team. The role combines hands-on credit control with team leadership, process improvement, and cross-functional collaboration.

Supervise and support a team of credit controllers
Allocate accounts & workloads and set clear collection priorities
Conduct regular performance reviews and one-to-one meetings and assist with appraisals
Monitor teams performance against KPI’s
Provide training, guidance, and development support to ensure best practice
Act as escalation point for complex customer disputes
Drive cash collection performance to meet or exceed monthly and quarterly targets
Monitor aged debt and ensure timely escalation of overdue or high-risk accounts
Approve payment plans and settlements where appropriate
Review and approve credit limits, amendments, and account holds
Review age debt reports and drive reduction strategies
Ensure accurate account reconciliations
Monitor dispute resolution and ensure timely closure
Maintain strong controls over customer accounts
Produce and analyse KPI’s and report on teams performance to AR Manager
Identify trends and areas of concern in the ledger
Prepare regular credit control reports including:

Aged debt analysis
Cash collection performance vs targets
Bad debt provisions and write-offs

Proven experience in a Credit Control / Accounts Receivable role, with team leadership or supervisory responsibility
Strong track record of driving cash collection performance and reducing aged debt
Experience managing KPIs, targets, and team performance metrics
Ability to allocate workloads, set priorities, and manage deadlines in a high-volume environment
Confident handling customer account escalations, disputes, and complex reconciliations
Experience approving payment plans, settlements, credit limits, and account holds
Strong analytical skills, with experience reviewing aged debt, bad debt provisions, and ledger trends
Excellent communication and stakeholder management skills, including collaboration with internal teams
High level of attention to detail, with strong account control and governance standards

Monday - Friday Days working pattern

23 days' holiday + Bank Holidays - increasing with long service
Company Pension scheme
Company Sick Pay (after qualifying period)
Shopping discounts with Perks at Work
24 hours access to Employee Assistance Programme
Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression

Credit Control Team Leader

Benefits

Job Description