This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager of Dedicated Implementations in Ireland.

In this role, you will lead a regional implementation function responsible for delivering high-quality onboarding experiences to enterprise and mid-market customers across EMEA. You will build and manage a team of implementation specialists, ensuring customers realize value quickly and consistently as they begin using a complex, high-impact platform. Operating in a remote-first and fast-moving environment, you will combine strategic leadership with hands-on execution to improve processes, scale delivery, and enhance customer outcomes. This position requires strong cross-functional collaboration with Sales, Product, and Customer Success teams to ensure seamless alignment from pre-sales through implementation. You will also act as a key advocate for customers, shaping how onboarding experiences evolve across the region. It’s an opportunity to define and scale a critical function while directly influencing customer success and product adoption.

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Accountabilities:

Lead and develop an EMEA-based team of implementation specialists supporting enterprise and mid-market customers
Oversee end-to-end customer onboarding projects, ensuring high-quality, timely, and consistent delivery
Define, scale, and continuously improve implementation processes and regional delivery models
Collaborate with Sales, Product, and Customer Success teams to scope, plan, and align customer implementations
Ensure smooth transition from implementation to ongoing customer success and adoption
Act as a customer advocate, maintaining strong communication and engagement throughout onboarding journeys
Identify process gaps and drive operational improvements to increase efficiency and scalability
Support enterprise customers with complex onboarding needs, stakeholder alignment, and change management

Requirements:

Extensive experience in implementation, onboarding, or professional services leadership roles
Proven track record of managing and scaling high-performing teams in a customer-facing environment
Strong project and program management skills with the ability to manage complex, multi-stakeholder implementations
Experience working with enterprise and mid-market customers in SaaS or technology environments
Strong customer-centric mindset with excellent communication and relationship-building skills
Ability to operate effectively in ambiguous, fast-paced, and remote-first environments
Strong analytical and problem-solving skills with a process improvement mindset
Experience collaborating cross-functionally with Sales, Product, Engineering, and Customer Success teams
Comfortable working with technical products and learning complex systems quickly
Data-driven approach to measuring success and improving delivery outcomes
Strong coaching and leadership skills with a focus on team development

Benefits:

Competitive compensation package aligned with experience and market benchmarks (€90K–€120K / £100K–£120K base range)
Equity participation in the company’s long-term growth
Fully remote-first work environment across Europe with flexible location options
Unlimited PTO with encouraged time off for rest and recovery
Generous home office and equipment budget to support productivity
Learning and development budget for training, courses, and conferences
High-autonomy culture focused on ownership, quality, and continuous improvement
Supportive and collaborative global team environment

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How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Manager of Dedicated Implementations

Benefits

Job Description