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Job Title

Snr Training Specialist

What does a successful Senior Training Specialist do at Fiserv?

As a member of the EMEA Merchant Sales & Solutions Training Team, the Senior Training Specialist provides Fiserv EMEA markets, strategic partners, and joint ventures with targeted, practical, and motivating learning solutions. The focus is primarily on classroom and virtual training solutions, but can also include eLearning, videos, simulations, immersive virtual reality (VR) games and mobile learning. This role will also use the Fiserv Way of Selling consultative, needs-based methodology in designing and delivering training programs.

This role reports to the head of the EMEA Merchant Sales & Solutions Training department and focuses on delivering first-class learning via the most appropriate method. In close cooperation with stakeholders, training team members and participants, the Senior Training Specialist ensures that learning objectives are achieved, and that knowledge is transferred into daily activities. The role requires a strong understanding of the financial technology, payments services, and merchant acquiring sectors. Applicants should have in-depth knowledge and experience in the areas of sales, customer / account management, sales support or other customer-oriented functions, training, or further education roles.

What you will do:

Work with EMEA Training colleagues, Global Sales and Operations training counterparts, Sales leadership, product, marketing, process and other Subject Matter Experts in the planning, build, and execution of learning solutions for EMEA Merchant SMB and Enterprise sales professionals, client/account management & sales support teams, and our Acquiring as a Service (AQaaS) clients

Planning, administering, and coordinating new hire, product, system, sales skills, and other soft skills training to integrate expert questioning techniques and value-driven approaches into sales training sessions to shift buyers' focus from transactional to value-based decision-making.

Facilitating new hire and continuing education instructor-led training to small, medium, and large participant groups in face-to-face and virtual classroom environments.

Partner with sales, product, marketing, process, and other Subject Matter Experts to build, deliver and maintain all content within new hire and continuing education programs.

Maintain an up-to-date knowledge of Fiserv EMEA markets, strategic partners and joint venture solutions, go-to-market strategies, and competitor intelligence.

Maintain an up-to-date knowledge of new and emerging learning technologies, implementing where appropriate to drive continuous improvement of training content and approach.

Collaborate with peers and management in the construction of training plans and agreeing the scope of training projects.

Develop and implement pre and post-learning assessments to measure learning and behaviour change, ensuring training effectiveness and ROI.

What you will need to have:

Proven record of managing multiple projects simultaneously.

People-orientated with a helpful and approachable attitude.

An affinity with and passion for training delivery, learning facilitation and/or coaching. Confident communicating at all levels to small, medium, and large audiences.

Good working knowledge of virtual meeting/collaboration platforms such as Microsoft Teams, Webex, Adobe Connect or similar.

Adept in the responsible use of Artificail Intelligence (AI) and Machine Learning tools to aid productivity and streamline common tasks such as drafting and refining communications and proposals, image, video, and audio production/editing.

Willingness to travel to European locations if necessary and possible (travel activity ~ 10%).

What would be great to have:

Good working knowledge of video and audio creation/editing

Experience of self-paced, digital learning (eLearning) content creation/editing

Practical use of immersive Virtual Reality (VR) as a modality for soft skills training

A good knowledge of adult learning principles and methodologies

Professional qualification in relevant field (Business Management, Marketing, HR, Education)

Knowledge of acquiring / card acceptance

Language skills in German, Polish, Spanish, Italian, Dutch

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Snr Training Specialist

Job Description