EPIC Museum Gift Shop Supervisor

Location: EPIC The Irish Emigration Museum, Dublin

At EPIC, we tell the story of how the Irish shaped the world — and now you can help visitors take a piece of that story home.

As our Gift Shop Supervisor, you’ll bring energy, creativity, and a passion for storytelling to one of Ireland’s most inspiring cultural spaces. We’re looking for a seasoned retail professional with a flair for merchandising and a proven ability to drive sales in a dynamic retail environment. This isn’t just about running a till — it’s about curating a shop that’s as much a part of the EPIC story as the exhibitions themselves, and ensuring it meets and exceeds sales targets.

From eye-catching displays that reflect our exhibitions to warm welcomes that make every guest feel at home, you’ll make the shop an unforgettable part of the EPIC experience.

What you’ll do:

Lead and motivate a small, friendly team to deliver exceptional visitor service and consistently meet sales goals

Take ownership of visual merchandising — designing and refreshing displays that connect with EPIC’s themes, seasons, and special events, while maximising sales potential

Use your retail expertise to plan, monitor, and maintain stock levels, ensuring the right products are always in the right place at the right time to optimise sales

Manage day-to-day operations — tills, cashing up, sales reporting, and smooth shop running

Share rich product knowledge rooted in Irish culture, craft, and storytelling to encourage purchases and repeat visits

Monitor KPIs, analyse sales trends, and work proactively to increase conversion rates and average transaction values

What you bring:

3+ years’ retail experience with a strong track record in merchandising and sales growth, ideally in a museum, heritage site, or gift shop setting

A proven eye for retail presentation — you know how to create displays that invite exploration and encourage purchases

Demonstrated ability to meet and exceed sales targets through a mix of great service, clever merchandising, and strategic stock management

Excellent communication and people skills, with a warm, visitor-first approach that translates into stronger sales performance

A love for Irish heritage and the ability to weave it into the retail experience to inspire buying decisions

If you’re ready to combine your management skills with creative merchandising and growing sales in one of Ireland’s most inspiring cultural spaces — we’d love to hear from you!

Apply for the job

Please send your CV
Please also include a short cover letter, telling us why you would like to work in EPIC and why you think you would be a good fit for the role.

At EPIC The Irish Emigration Museum, we are proud to be an equal opportunity employer and welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other protected characteristic. We strive to create an environment that embraces and celebrates the differences among our employees, promoting a culture of fairness, equality, and mutual respect.

EPIC Museum Gift Shop Supervisor

Job Description