About Medserv:

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

Role Overview:

Due to internal growth at Medserv, we are actively looking for a Medical Secretary to join our Remote Practice Management team based full time onsite in our Athlone Office, with hybrid option available after 1 years service. As a Medical Secretary, you will play a vital role in supporting our consultant clients and ensuring patients receive an excellent experience throughout their healthcare journey. Working closely with a dedicated Patient Administrator, you'll become a trusted extension of your clients' practices, managing appointments, handling patient enquiries, coordinating clinic schedules, and ensuring day-to-day operations run smoothly.

What You'll Be Doing

Managing a high volume of incoming calls from patients, consultants, hospital staff, and secretaries
Scheduling and coordinating consultant clinics
Processing medical dictation and correspondence
Managing patient and client enquiries efficiently and professionally
Taking payments and supporting billing-related enquiries
Uploading and maintaining accurate patient information within our Practice Management system
Handling internal and external email communications
Building strong relationships with consultants and ensuring exceptional client service
Participating in weekly team meetings and continuous improvement initiatives
Supporting the onboarding and training of new team members when required
Assisting with additional projects and administrative tasks as the business grows

Essential Requirements

Strong organisational skills, including managing tasks, priorities, deadlines, records, or appointments
Strong attention to detail, including accurate data entry, document handling, record keeping, or written communication
Strong written and verbal communication skills
Experience communicating professionally with customers, clients, patients, colleagues, managers, suppliers, or other stakeholders
Experience handling telephone calls, emails, inboxes, or customer enquiries
Strong customer service skills, with the ability to remain professional, helpful and calm when dealing with enquiries
Experience using Microsoft Office applications, particularly Outlook, Word and Excel
Ability to manage multiple tasks and priorities in a busy or fast-paced working environment
Ability to work independently and as part of a team
Ability to handle confidential or sensitive information appropriately

Package:

Salary: Circa €29,500
Performance bonus (team based)
Corporate health insurance with Irish Life
Pension contribution
Maternity and Paternity leave (T&C's apply)
Life Assurance
Gym membership
Dedicated EAP provided by Health Assured
21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service
Holiday Plus Scheme to purchase additional leave
Professional development opportunities
Regular sports and social events
Healthy food with comfortable on-site recreational facilities
Access to tax incentive schemes i.e. commuter schemes and bike to work
35-hour working week compensated at a 40-hour week
Hybrid working options after 1 years service
Workcation options

Additional Info:

For the first 12 month - This is a full-time position with rotating shifts (8am - 4pm, 8.30am - 4.30pm, 9am - 5pm)
All offers of employment are subject to a valid work permit
Role commences immediately
We use screening tools to assist with our hiring process. Please review our Candidate Privacy Notice at medserv.ie/candidate-privacy-notice for further information

Medical Secretary

Benefits

Job Description