An exciting opportunity to join a new team within Europe Corporate Banking of client facing Relationship Associates focused on managing client on-boarding and relationship management across multiple client segments and geographies.

Work closely in partnership across the Banking and TTS Sales team and client to identifying opportunities to enhance the clients existing solutions focusing on revenue expansion and retention of existing business.

Responsible for working with key stakeholders to drive deals through Implementation ensuring ramp up of revenue, product adoption and driving digital agenda for the clients.

Drive the Client experience by being a client advocate in managing the Citi network, +100 countries to ensure client satisfaction and retention of business. Ensuring proactive communication with key decision makers within the client organization as well as the internal client team.

Key Responsibilities:

Interface with clients and work closely with business partners across Banking, TTS, ICM and Operations to deliver the cross-product client experience and delivery
Work with Banking and TTS Solution Sales & Product Sales Managers to ensure understanding of key TTS Sales activities for portfolio drive completion of projects through product adoption and revenue realization
Gain a comprehensive understanding of the current banking relationship, return hurdles, relationship strategy and contributes to development and execution of account plans
Develop deep knowledge of client's business and operations, industry trends, competitive positioning, etc
Provide support where necessary for the coordination of critical projects with relevant stakeholders within Banking and business partners such as Implementation of new solutions, VOC feedback and associated action plans
Support CITIKYC/AML requirements for new business opportunities for a defined portfolio of clients.
Ensure oversight and management of KYC renewal processes within the business lines to align with the functions
Client support on routine, ad hoc requests, problem escalation, identification and execution of solutions to client issues, and the negotiation of routine credit and parent support documentation
Ability to identify the impact of change and developments on the client and help manage the impact with client and partners
Identifies potential areas of improvement, and actively addresses these
Where required, support client communication of business and product migrations, regulatory changes and market updates for portfolio being a client advocate internally and support driving the change management agenda for clients Be the client advocate to ensure Client issues are addressed promptly working with partners in Banking, Service, ICM, and Operations. Be responsible for driving superior client satisfaction
Ensure compliance with credit, risk, and sales processes where applicable Partner with TTS Solution Sales to share feedback on Product requirements / Gaps
Manage documentation deficiency and deferral process for assigned portfolio working with Risk and Compliance to ensure adherence to Citi policies
Ensure AML enquiries handled promptly and thoughtfully ensuring adherence to Citi policies

Qualifications:

Ideally 3+ years in Banking and/or cash management and trade product experience Possesses good knowledge of other banking products
Experience with large client relationships from a banking or product perspective
Consistently demonstrates clear and concise written and verbal communication
Persuasive and articulate personality
Excellent interpersonal skills to deal internally and externally with clients
Demonstrated organizational & planning skills
Ability to manage & synthesize many pieces of solution / technical data into a single, flowing solution within tight timeline
Recognized execution skills
English plus another European language advantageous
Excellent interpersonal, influencing and diplomacy skills to manage internal and client relationships and engage with Senior Management both Client and Citi
Strong Analytical and Problem-solving skills

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Job Family Group:

Institutional Banking

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Job Family:

Corporate Banking

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Europe Corporate Banking Relationship Delivery (Officer/C11)

Job Description