Overview

Quest Software: Empowering Secure Digital Transformation and Data-Driven Innovation

At Quest Software, our mission is focused on helping organizations thrive in a Microsoft-centric world while unlocking the full potential of their data.

🔐 Securing the Microsoft EcosystemWe are the trusted partner for modernizing, protecting, and securing hybrid environments across Active Directory, Entra ID, and Microsoft 365. From cybersecurity resilience and risk management to disaster recovery and seamless migrations, Quest equips global enterprises to embrace the cloud confidently—without compromising their on-premises investments.

🧠 Maximizing Data Value with AI-Ready SolutionsQuest also empowers organizations to turn data into a strategic asset. Our integrated AI and data management solutions help de-risk AI adoption and drive ROI across the entire data lifecycle—from metadata management and data operations to infrastructure optimization. We enable IT and data leaders to accelerate innovation and make smarter, faster decisions.

Together, these two pillars make Quest Software a catalyst for secure digital transformation and intelligent data use—today and into the future

Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role.

Responsibilities

- Provide Technical Support to Quest customers, focussing on migrations (eg. mail, Teams, Sharepoint, OneDrive) ) in an enterprise setting

- Troubleshoot customers’ issues by being able to reproduce in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers.

- Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution.

- Document all customer case details on our case tracking system.

- Be pro-active in creating & publishing documentation in a customer focused Knowledge Centred Support (KCS) environment.

- Developing and attending training for self-improvement to assist and share knowledge with other engineers.

- Initiate, participate or lead, local and global projects.

Qualifications

- Prior Technical Support experience dealing with enterprise customers

- Experience of migrations including Accounts\Mailbox\SharePoint\Teams\OneDrive\Power BI

- Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications

- Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)

- An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers

- Messaging Fundamentals including mail routing, connectors, interoperability with foreign systems

- Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP) preferably from a system administration background

- Understanding of MAPI and EWS

- Experience with management of Microsoft SQL server

Additional Preferred Competencies

- Knowledge of Active Directory Access Control and knowledge of user management

- VMWare / Virtual Server technology experience.

- Powershell scripting

- Knowledge of Zimbra, G-suite, and IBM/HCL Domino

- Active Directory Management

- Fluency in other European languages is an advantage.

#Irishjobs

Why work with us!

Life at Quest means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationship.

We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at http://www.quest.com/careers.

Enterprise Support Engineer

Job Description