Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden Ireland are delighted to have a vacancy as a Claims Executive who will be an integral part of our wider Claims team. As a Claims Executive, you will be responsible for reporting, managing and processing insurance claims efficiently while delivering excellent customer service.

About the Role:

Working within Howden Ireland, you will liaise with clients, insurers, and third parties to ensure claims are handled promptly and fairly. This role requires strong negotiation skills, attention to detail, and the ability to manage multiple claims simultaneously.

Key Responsibilities:

Manage a portfolio of claims across various insurance lines (e.g., motor, home, commercial, liability).
Act as the primary point of contact for clients, providing guidance and updates throughout the claims process.
Informing Account Executives of any potential problems/issue effecting client expectations
Liaise with insurers, loss adjusters, solicitors, and third parties to progress claims efficiently.
Review policy coverage, assess liability, and negotiate settlements where necessary.
Ensure all claims are handled in compliance with regulatory requirements and company policies.
Maintain accurate claim records using Howden’s management system.
Reporting Claims to Insurers promptly
Process claims documentation, ensuring all necessary information is collected and verified.
Prepare Claims Experience for renewal submissions in a timely manner
Prepare reports on claims trends and performance for senior management.
Assist with auditing claims files to ensure quality control and regulatory compliance.
Identify potential fraudulent claims and escalate them appropriately.
Provide technical advice to clients on claims procedures and best practices.
Support other departments with claims-related queries and policy interpretation.
Assist with training junior team members on claims processes if required.

About You:

2+ years’ experience in claims handling, ideally within an insurance brokerage or insurer.
Strong knowledge of general insurance policies and claims processes.
Excellent communication and negotiation skills.
Ability to work efficiently in a fast-paced environment and manage multiple claims.
Proficiency in claims management systems.
A customer-focused approach with strong problem-solving abilities.
Minimum CIP qualification
Experience dealing with commercial insurance claims.
Familiarity with Central Bank of Ireland regulations related to claims handling.

About Howden Ireland:

Howden Ireland is part of Howden, the global insurance intermediary group, and has over 500 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.

For more information, please visit About Us | Howden Ireland (howdengroup.com)

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Claims Executive

Job Description