Job Description

Purpose of the role

To manage and implement the service management framework for internal service provision including management of contractual documentation, service change governance and performance reporting, collaborating with business stakeholders and facilitating a consistent and efficient approach across all global Service Management offices.

Accountabilities

Management, oversight and implementation of the service management framework for internal service provision.
Collaboration with teams across the bank to ensure adherence internal service management processes.
Management of internal service change governance processes including oversight and maintenance of contractual agreements for internal service provisioning and oversight of BX hierarchy alignment.
Development of reports and insights on internal service management performance and communicate findings to internal senior stakeholders.
Participation in projects and initiatives to improve internal service management efficiency and effectiveness.
Identification of areas for improvement to continually evolve internal service management through process improvement and automation, and work with business stakeholders to implement changes.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an Internal Service Delivery Manager at Barclays, where you'll support the Head of BX Ireland and BE Service Management in overseeing and governing services procured by BE from internal and external service providers. This includes ensuring compliance with regulatory requirements, driving quality and efficiency within the delivery model, and maintaining effective governance and oversight.

To be successful as an Internal Service Delivery Manager, you should have experience with:

Outsourcing Governance & Oversight.
Working as a Service Delivery Manager
Analytical and Problem-Solving Skills.

Some other highly valued skills may include:

Regulatory Engagement & Compliance Expertise.
Operational Excellence & Process Optimization.
Change Orientation and Innovation.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in our Dublin office.