***Customer Defence Agent with HomeSecure***

***Basic Salary is €28,000 per annum with an OTE of €38,000.***

***This is a Onsite role based in HomeSecure's HQ in Sandyford, Dublin 18.***

Responsibilities of a Customer Defence Agent

Handling inbound and outbound customer calls with professionalism and empathy
Proactively resolve queries and account issues with focus on positive outcomes
Manage and reduce customer churn through effective objection handling and retention techniques
Record accurate notes and outcomes in our CRM
Communicate feedback and trends to the department manager to support continuous improvement
Meet and exceed team KPI’s and individual performance targets

The Customer Defence Agent is someone who has:

Experience in a busy customer service/retention role
The ability to work as part of a team or own initiative
Excellent communication skills with a superb telephone manner
Previous experience in upselling consumer products
Outstanding organizational/administration skills with accuracy & attention to detail
Excellent time-management skills with ability to prioritize
Flexible work ethos

Career Incentive and Benefits

Ref: INDCS

Customer Defence Agent

Benefits