Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Telesales Representative – Maternity Cover (12 Months)

We are looking for a Telesales Representative to join our Limerick based Telesales Team on a 12‑month maternity cover contract.

Reporting directly to the Telesales Supervisor, this role would suit someone who is an excellent communicator with a professional, friendly, and customer‑focused approach.

Key Responsibilities

Delivering a high standard of customer service by working closely with the telesales team and wider business departments
Processing customer orders accurately and efficiently
Resolving customer queries and ensuring a smooth process through to delivery
Acting as a key point of contact for customers via phone, email, fax, and online ordering platforms

More About the Role

Answering incoming calls in a professional and timely manner
Responding to customer queries with care, taking the time to understand concerns and agreeing ownership and resolution timelines
Keeping customers informed and updated until issues are fully resolved
Installing and supporting customers with the Connect online ordering system
Processing orders via phone, email, fax, and the Connect system
Logging all relevant customer information accurately and escalating issues to the appropriate teams where required
Generating reports for internal and customer use
Proactively identifying opportunities to improve processes and communicating these to the Telesales Supervisor
Staying up to date with product knowledge, business updates, and internal communications
Providing general support across the team to ensure office efficiency and customer satisfaction

About You

Previous experience in a customer service or telesales role, ideally within a sales‑focused organisation
Strong communication and listening skills
Highly organised with good attention to detail
Comfortable working in a fast‑paced, customer‑focused environment
Confident using systems and learning new tools

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Telesales Representative

Job Description