Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Advanced Product Management Capability Development

Overview
At Mastercard, Learning & Development (L&D) plays a critical role in building the capabilities that enable product excellence, innovation, and growth. From onboarding through advanced mastery and leadership development, we equip our people to perform in a rapidly evolving, technology-driven environment.
As Mastercard continues to scale its global Product organization, expectations for Product Managers are increasing—particularly in product strategy, discovery, delivery, data-informed decision-making, technical fluency, and emerging capabilities such as AI-enabled product development. This role exists to ensure Product Managers are not only enabled, but capable, with clear and consistent pathways to advanced mastery aligned to business outcomes.
The Director, Advanced Product Management Capability Development is accountable for shaping the global advanced capability strategy for Mastercard’s Product Manager community. The role focuses on evolving how Product Managers build mastery over time, from strong foundations to advanced and emerging skills.
This role serves as a critical bridge between the Product Management community and enterprise learning priorities, translating strategy into relevant, scalable, and high-impact capability solutions through partnership with Product leaders, People & Capability (P&C), and delivery partners. Operating through influence and insight, the role requires strong judgment, credibility, and the ability to shape decisions at senior levels across Product, Technology, and P&C.
The Ideal Candidate
The ideal candidate is a strategic learning and performance consultant who:

Has direct experience as a Product Manager and/or leading Product Management capability development in a complex, technology-driven organization.
Brings hands-on understanding of modern product management practices, including strategy, discovery, delivery, experimentation, metrics, and technical collaboration in global, scaled environments.
Operates with an enterprise-first, consultative mindset focused on alignment, scale, and long-term impact rather than standalone programs.
Demonstrates strong judgment in prioritization, favoring reuse and enterprise value over bespoke solutions.
Builds credibility with senior Product, Technology, and P&C stakeholders and influences outcomes without direct authority.
Designs and delivers advanced learning interventions, independently or with internal SMEs and external partners.
Facilitates learning experiences with senior leaders.

Role Responsibilities
Strategy & Capability Architecture

Define and evolve a global, persona-based Product Management capability model aligned to career stages and enterprise expectations.
Translate Product and enterprise strategies into a cohesive advanced capability roadmap, balancing foundational, advanced, and emerging skills.
Partner with Product and P&C leaders to identify capability gaps with the greatest business impact.

Consulting & Advisory

Act as a trusted advisor to senior Product and P&C stakeholders on Product capability priorities.
Lead performance and capability diagnostics to distinguish true capability gaps from perceived learning needs.
Recommend learning and non-learning interventions aligned to long-term performance outcomes.

Portfolio & Investment Stewardship

Own prioritization of Product capability investments with a focus on scale, reuse, and enterprise impact.
Make disciplined decisions to consolidate, redirect, or sunset initiatives that do not deliver clear value.
Ensure alignment with global L&D frameworks while maintaining relevance for Product and technical audiences.

Adoption, Influence & Activation

Influence senior Product leaders to role model and reinforce advanced capability expectations.
Partner with cross-functional teams and delivery partners to drive adoption and activation.
Serve as a central point of consultation for Product capability alignment across regions.

Continuous Improvement

Apply product thinking to capability solutions using feedback loops and evidence of impact.
Monitor effectiveness and adjust priorities based on business signals and stakeholder insight.
Stay current on Product Management and capability-building trends, including AI-enabled product development.

All About You

Experience in Learning & Development, Talent Management, Organizational Effectiveness, or related fields with demonstrated accountability.
Direct experience as a Product Manager and/or leading Product Management capability development.
Strong understanding of modern Product Management practices and ways of working.
Deep grounding in adult learning principles and performance consulting applied to real business needs.
Proven ability to consult with senior stakeholders and translate strategy into clear capability priorities.
Comfortable making trade-offs, including saying no and sunsetting low-value initiatives.
Experience working effectively in complex, matrixed organizations.
Experience managing vendors and external delivery partners.

Core Skills

Product Management Expertise: Strategy, discovery, delivery, experimentation, metrics, technical fluency, and emerging trends.
Capability & Learning Strategy: Translating enterprise strategy into role-based capability priorities.
Performance & Capability Diagnosis: Data-informed assessment of where investment will have the greatest impact.
Stakeholder Influence: Building trusted partnerships across Product, Technology, and P&C.
Executive Communication: Crafting clear narratives that align senior leaders and drive adoption.
Portfolio & Prioritization Judgment: Balancing foundational and advanced skills while maximizing reuse and enterprise value.
Program & Vendor Leadership: Managing multiple initiatives and partners in parallel.

What Success Looks Like

Product Managers globally have a clear, coherent path to advanced mastery.
Senior Product leaders actively reinforce and role model capability expectations.
Capability investments are prioritized, scalable, and tied to meaningful product and business outcomes.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $168,000 - $269,000 USD

O'Fallon, Missouri: $146,000 - $234,000 USD

Director, Advanced Product Management Capability Development

Benefits

Job Description