About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

The Account Manager will be responsible for customer account management for HSE and Private Hospitals.

Overall responsibilities will include the management, growth and contract performance of an existing portfolio of relationships within the ROI RWCS Medical waste business. The role will lead on key renegotiations and will oversee contractual matters associated to the allocated portfolio, including customers such as HSE hospitals and community sites, publicly funded healthcare sites and private hospitals.

The Account Manager will successfully deliver on commercial revenue KPI targets for both retention and growth alongside ensuring that business profitability thresholds and overall objectives are achieved. This will include Bio Systems growth, price increases, upsell and cross sell activities.

Key Job Activities:

Oversee and develop existing customer relationships by leading on critical account management activities including contract renegotiations, process standardisation, pipeline development, service escalations and debt management.

Maximize top line revenue & bottom-line EBIT performance across the customer portfolio through managing both proactive and reactive upsells, cross sells and price increases. Ensure all incremental sales opportunities are delivered effectively including new service locations, additional waste streams, volume increases, and frequency changes are executed in a timely manner.

Deliver on-site healthcare risk waste training programmes for hospitals. Manage Bio Systems training for new and existing hospitals using Bio Systems.

Use SFDC and other company defined IT systems to effectively manage pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.

Works closely with immediate local, national and inside sales colleagues, sales and marketing leadership teams, as well as regional Operations, Client Services, IT, and other team members to enhance the service offering available to new and existing customers.

Follow the Stericycle policies for team members, especially but not limited to the Commercial DOA, Pricing book, SFDC policies, tender and bidding processes and standard codes of Ethics and Health and Safety that ensure Stericycle is a great place to work for all team members.

Carry out market research and maintain knowledge of customers and market activities, including awareness of customer business objectives, new contract wins, and key influencers/stakeholders.

Education:

Undergraduate degree in Commerce and/or Business Studies is preferred.

Experience (EMEAA):

Ability to demonstrate the use of good sales skills especially but not limited to listening, questioning, summarising, providing, negotiating, closing and handling customers concerns.

Broad business acumen with strong analytical, decision making, and problem-solving skills.

Demonstrable track record of private / public sector customer account management of either blue chip commercial or HSE clients.

Delivery of in person training programs.

Demonstrates the ability to work in a matrix environment working closely with Sales colleagues as well as operations, marketing, sales operations, finance, bid team and safety and compliance to achieve the business’s goals.

Skilled in building and leveraging relationships over the phone/face to face.

Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills.

Able to understand Sales related IT systems (Salesforce.com) and use them effectively to manage customer activity.

Strong organisational / planning skills with ability to multi-task and meet demanding deadlines effectively under pressure without supervision.

Full driving licence.

Certifications and/or Licenses:

Drivers Licence

Benefits:

Stericycle offers you:

Contributory Pension Scheme
Life Insurance
Access to SteriCares, our employee support fund
Stericycle University – Our online library of self-development & learning
Annual performance related pay review.
Referral Scheme (Earn by introducing people in your network to the Stericycle family)
Flu voucher
Eye Test voucher
And more…

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Account Manager

Benefits

Job Description