Position Overview:

This internship offers a unique opportunity for you to own and improve the partner enablement experience at Diligent. Working at the intersection of operations, enablement, and applied AI, you will coordinate end-to-end partner certification experiences, ensure partners can easily access and use the latest enablement and go-to-market content, and support the operational backbone of our partner programs. By managing logistics, communications, and feedback loops, you will help deliver timely, organized certification journeys and clear, consistent outcomes for partners—directly impacting partner readiness and effectiveness.

In addition, you will explore and support AI-enabled enhancements to streamline certification workflows, localize content, and improve the overall learner experience. You will research and test AI-driven solutions, validate systems before partner launch, and recommend process improvements that reduce manual effort for the enablement team. Alongside this, you will contribute to broader partner program and enablement operations, including internal updates, engagement tracking, and coordination for partner-facing teams—ideal if you think in systems, love simplifying complexity, and want hands-on experience in enablement, partner programs, and real-world AI applications.

Key Responsibilities

AI & Process Improvement: Contribute to the implementation and experimentation of AI capabilities within Academy to automate certification submissions, improve content navigation, and personalize the learner experience. Assist in identifying, prototyping, and testing AI-driven solutions (e.g., workflow automation, intelligent tagging, chat-based support, or personalized recommendations) to improve efficiency and partner engagement.
Partner Program Support: Assist with the administration and coordination of partner enablement initiatives, including certifications and ongoing training for external partners. Support the use of AI tools to streamline partner communications, onboarding, and training workflows.
Certification Coordination: Track, process, and report on partner certification results. Support the maintenance of accurate certification records in dashboards and help implement workflow improvements, including AI-assisted validation, reporting, and visibility enhancements.
Content Access & Experience: Ensure partners have timely access to solution content and resources. Consolidate assets from multiple sources and support monthly update communications. Explore AI-based content organization, summarization, and recommendation approaches to improve relevance for partners.
Continuous Improvement: Gather feedback from partners and internal teams to identify opportunities for process optimization and learner experience enhancements. Analyze trends and insights using AI or automation tools, and propose improvements that reduce manual effort and improve scalability.
Cross-Functional Collaboration: Work closely with Enablement, Partner Operations, and Product teams to support key initiatives. Communicate findings, recommendations, and AI-driven improvement ideas to ensure alignment with business goals.

Required Experience/Skills

Analytical and process-oriented: Skilled at identifying inefficiencies, working with data/dashboards, and documenting processes to propose scalable improvements.
AI and automation mindset: Curious about applying AI to real business problems, with hands-on experience using tools like ChatGPT, copilots, or no/low-code automation.
Strong communicator and collaborator: Clear written and verbal communication; comfortable coordinating across teams and turning feedback into actionable insights.
Execution-focused and accountable: Proactive, detail-oriented, and reliable, with strong follow-through on tasks such as tracking certifications and updating content while managing multiple workstreams.
Customer- and partner-centric: Consistently considers the needs of internal and external stakeholders in decision-making and execution.

Preferred Experience/Skills

Fluency in Spanish or Portuguese a plus.

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}

GTMR Intern

Benefits

Job Description