Discover Trend

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

Discover You
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.

Discover your next exciting career opportunity….

At Trend AI, our partner ecosystem is a strategic growth engine. We are looking for a detail-oriented and execution-focused Channel Program Operations Manager to ensure operational excellence across our Channel programs.

This role plays a critical part in safeguarding program integrity, driving compliance, and enabling scalable partner success across tiers, rebates, competencies, and enablement initiatives.

Key Responsibilities:

Tier Management

Monitor and manage partner tier compliance and program requirements
Coordinate tier upgrades/downgrades based on performance
Maintain accurate reporting and communicate status updates

Rebate Administration

Own end-to-end rebate processing and forecasting
Oversee PO workflows and budget tracking
Ensure timely, accurate partner payments and audit readiness

Competency Validation

Manage competency applications and validation processes
Track certification status and renewal timelines
Coordinate internal stakeholder reviews and partner communication

Partner Programs & GTM Execution

Support channel program updates and rollouts
Drive operational execution of GTM initiatives (e.g., Channext, AWS Power of 3)
Coordinate cross-functional stakeholders to ensure successful delivery

Partner Enablement & Data Excellence

Manage partner communication channels (Teams)
Support development of enablement assets and training programs
Drive data quality, reporting accuracy, and continuous process improvement

What You Bring:

4–6 years’ experience in Channel Operations, Partner Programs, or Program Management
Strong operational and analytical mindset
High attention to detail and structured execution
Experience in cloud or partner ecosystems is an advantage

If you thrive in a structured environment, enjoy working cross-functionally, and want to power the operational backbone of a high-performing partner organization — we’d love to hear from you.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

Channel Program Operations Manager

Job Description