We are seeking a Full Stack Engineer to join our Excellence Engineering team. This role is ideal for someone who is passionate about leveraging technologies to solve complex problems and thrive in a dynamic, fast-paced environment. You are expected to use Application Performance Monitoring (APM) tools for observability and build AI-driven centralized knowledge systems. You will be responsible for triaging and troubleshooting customer technical issues, setting up and maintaining observability platforms like Dynatrace, and contributing to the development of an intelligent knowledge base using AI technologies. This role also requires developing technical solutions to support internal and customer-facing needs.

Key Responsibilities:

Customer Support & Issue Triage

Serve as the first point of contact for technical issues reported by customers/internal teams.
Triage, analyze, and resolve issues across the full technology stack.
Collaborate with engineering and product teams to ensure timely resolution.

Observability & Monitoring

Set up and manage observability tools, with a focus on Dynatrace.
Create and maintain dashboards, alerts, and logs for proactive monitoring.
Continuously refine observability practices to improve system reliability.

AI Knowledge Base Development

Design and implement a smart knowledge base using AI/ML technologies.
Integrate support data, documentation, and logs to enhance self-service capabilities.
Work with AI teams to train and deploy models for intelligent search and recommendations.

Technical Solution Development

Build and deploy small-scale tools and utilities to automate workflows or solve specific technical problems.

Full Stack Engineering

Contribute to the development of applications.
Write clean, efficient, and testable code.
Participate in design reviews, sprint planning, and agile ceremonies.

Skills, Experience & Qualifications Required:

Knowledge of JAVA, C#, Microservices, Kubernetes, Kafka, API Gateway etc.
Knowledge of Microsoft Azure
Able to work on medium-to-large projects with no supervision and on more complex tasks with minimal oversight
Excellent written and verbal communication skills
Able to work well with peers in a collaborative team environment
An understanding of Agile development methodology strongly desired
Full-time or internship experience working in a professional software engineering environment is a plus
Financial services product development delivery experience is a plus

Education:

B.S. degree (or foreign education equivalent) in Computer Science, Engineering, Mathematics, and Physics or other technical course of study required.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world.　 From technology to product innovation we're making our mark on the financial services industry.　 For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.　 We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment.　 Our benefits packages are competitive and comprehensive.　 Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks.　 You'll have access to flexible Work Program to help match your needs.　 And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.　 We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.　 Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.　 You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at www.StateStreet.com/careers　

Junior Software Engineer, Charles River Development, Senior Associate

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