JOB PURPOSE

As a Director-level autonomous, proactive, and strategic thought leader, you will be responsible for defining and driving the global strategy and commercial success of Spark's digital localization portfolio for a major technology client. You will serve as the brand steward and trusted strategic partner, directing senior client relationships and leading the cross-functional internal teams.

The ideal candidate brings deep localisation expertise, experience managing multi-million portfolio global accounts, and a proven ability to balance strategic thinking, commercial ownership, and operational leadership in a fast-paced agency environment.

SCOPE & ACCOUNTABILITY

Responsibility and Ownership of a global digital localisation client account.
Ultimate Strategic and Commercial accountability for all digital account performance and growth.
Directing and sponsoring cross-functional internal teams and external partners.
Full P&L ownership and executive management of forecasting, margin attainment, and EBITDA targets.
Final decision-making and executive resolution point for all high-stakes client, delivery, and commercial issues.

HOW YOU LEAD

You operate with autonomy and strategic confidence in complex, global environments.
You remain calm and composed under pressure, providing clarity in high-stakes situations for both clients and internal teams.
You make decisive, commercially sound decisions, even when they are difficult.
You hold teams accountable while fostering trust, engagement, and high performance.
You proactively escalate risks and navigate solutions through the right channels.
You demonstrate resilience, adaptability, and focus in a fast-paced agency setting.
You communicate with clarity and influence at all levels, including executive stakeholders.
You model reliability and integrity, doing what you say you will do.
You uphold Spark’s Core Values (6 C’s), policies, governance standards, and professional expectations.

WHO YOU ARE

Curiosity: You seek deep commercial and operational understanding of your clients’ ecosystems, using insight and data to anticipate challenges and unlock growth.
Creativity: You shape innovative, scalable strategies that enhance digital localization performance, improve margin, and evolve digital delivery models.
Catalyst: You create momentum - aligning stakeholders, influencing decision-making, and driving initiatives that expand impact and long-term value.
Care: You build trusted, senior relationships grounded in integrity and accountability, balancing client advocacy with sustainable delivery.
Commitment: You take full ownership of performance—P&L, governance, quality, and strategic outcomes—delivering against clear KPIs.
Collaboration: You unite cross-functional teams around shared goals, clarity of accountability, and collective success.

KEY RESPONSIBILITIES
CLIENT PARTNERSHIP & STAKEHOLDER MANAGEMENT

Cultivate and champion key digital global client partnerships, serving as the lead strategic contact and primary trusted advisor.
Navigate and orchestrate complex stakeholder ecosystems to architect long-term value and expand Spark's service offerings.
Uphold executive brand stewardship, ensuring consistency, quality, and strategic alignment with client standards.
Design and lead senior-level governance forums, strategic reviews, and director-level communications.

STRATEGIC & COMMERCIAL LEADERSHIP

Executive Ownership and P&L: Command the strategic and commercial performance of the digital localisation account.
Financial Accountability: Maintain absolute accountability for digital account financial health, ensuring key accounts consistently meet or exceed budgeted EBITDA and margin targets.
Growth Strategy: Develop, champion, and execute sophisticated growth, optimization, and innovation roadmaps for key client partnerships.
Business Development: Proactively identify, progress, and execute high-value upsell and cross-sell opportunities across Spark’s evolving service portfolio.
Executive Collaboration: Collaborate strategically with the Group VP on advanced forecasting, portfolio growth strategy, and long-term executive account planning.

DELIVERY & OPERATIONAL EXCELLENCE

Cross-Functional Orchestration: Strategically partner with Language Services, Global Operations, Finance, and regional Spark teams to ensure consistently excellent account delivery.
Process and Documentation Architecture: Lead the evaluation and redesign of core processes and workflows to identify and implement step-change improvements, system efficiencies, documentation management and strategic automation opportunities.
Onboarding Strategy: Direct the strategic setup and seamless integration of new partner accounts into Spark systems and workflows.
Integrated Delivery: Ensure digital localisation delivery architecture is fully integrated and synchronous with broader digital production pipelines.
Operational Mandate: Drive continuous, quantifiable improvement in quality standards, delivery velocity, operational scalability, and cost efficiency.

KPIs & GOVERNANCE

Performance Definition: Define, establish, and enforce strategic objectives and high-impact KPIs for both Spark teams and executive-level client engagements.
Accountability: Oversee the measurement and performance management of direct reports and teams against defined commercial and operational outcomes.
Financial Control: Ensure executive-level accurate financial planning, precise forecasting, and transparent commercial reporting across all digital accounts.
Risk & Governance: Maintain and champion robust governance frameworks, proactive risk management, and effective executive escalation protocols.
Security Excellence: Ensure compliance with data security protocols, confidentiality standards, and regulatory requirements.

PEOPLE & LEADERSHIP

Digital Team Leadership and Management: Oversee, lead, and inspire high-performing, multi-disciplinary global digital teams in a complex, fast-paced environments.
Culture Architect: Champion a culture defined by high accountability, strategic collaboration, and relentless continuous improvement to deliver high-quality, secure client solutions.
Talent Development: Provide strategic direction, mentorship, and outcome-focused performance management for direct reports.
Service Advocacy: Ensure all teams possess and can articulate and execute services for evolving Spark’s full-service portfolio, enabling effective operations and increased value to our partners.

Account Director, Digital

Job Description