We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role:

Customer Operations develop, deliver and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Eireann customer strategy.

The Billing Services team in Uisce Éireann is responsible for delivering meter to cash processes for both Domestic and Non-Domestic customers. Domestic customers are currently managed directly from UE while Non-Domestic customers are currently managed through the Local Authority network. Billing Services operates an outsourced model and is heavily reliant on a number of key business partners for successful delivery of operations. Transaction processing is conducted external to UE and robust management practices form a critical part of the operating model.

Reporting to the Billing Lead, the Billing Coordinator will assist in the operationalisation of the meter to billing processes for both domestic and business customers. As the operational model involves multiple business partners and numerous data flows, identification, implementation and management of appropriate controls will be a critical success factor, as will supporting the management of a number of external business partners.

Main Duties and Responsibilities:

Day to day management of billing and meter data operations including daily performance & workload management of outsourced vendors
Management of system exceptions for both billing and meter data management
Investigate any data discrepancies and raise them to the Customer Data operations team as appropriate
Carry out user acceptance testing/business verification checks post system upgrades
Identify and ensure any process improvement initiatives put in place are being carried out correctly and monitored to ensure effectiveness
Support the operation of any change initiatives for the billing and meter data team
Document and maintain all MDM and Billing processes
Monitor Vendor’s KPI’s to ensure compliance
Assist in the production of reports on all areas of MDM and Billing as required
Monitor daily reports (both system generated and vendor provided) to ensure all metrics are within tolerance and raise any trends identified
Support the maintenance of billing and meter read schedules
Raise risks and issues as appropriate to the MDM and Billing Specialist
Participate in ongoing Customer Operations projects as required

General Duties and Responsibilities

Collaboration with key internal stakeholders across the UÉ business
Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards
Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives
Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation
Other duties as required

Knowledge, Skills and Experience:

Relevant third level qualification and or accreditation is desirable and or relevant experience
Min 1 year relevant experience in a similar role in the water, utilities or similar industries is desirable
Proactive, with ability to work on own initiative and with others to ensure success in the performance of a team
Proven effective time management skills with the ability to prioritise and remain focused
Proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others
Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner
Strong Computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook
Ability to set up ongoing processes and procedures to collect and review information
Flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary
Proactively identifying new areas of learning and using newly gained knowledge and skills on the job
Striving for quality and ensuring consistent high standards of work demonstrating respect and professionalism in work and complying with organisational policies
Track record in completing tasks with guidance to support customers and/or communities
Experience in following safety rules, contributing to a safe working environment

The closing date for receipt of applications for this vacancy is 07/05/2026.

Please note that applications submitted after this closing date will not be accepted.

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.

Billing Coordinator

Job Description