Project Manager (Implementation & Delivery)

Overview

At ZeroRisk, we’re transforming merchant security and compliance into a real-time, risk-based intelligence platform.

As a Project Manager, you will be responsible for delivering onboarding and customer implementation projects end-to-end, while also supporting requirements gathering, process design, and solution delivery.

This is a hands-on delivery role, combining:

Project management

Business analysis

Customer-facing implementation support

You will work closely with the Implementation/Configuration team, acting as the bridge between customer needs and platform delivery.

Your Mission

Own and deliver customer onboarding and implementation projects, ensuring:

Clear requirements definition

Structured project execution

Smooth merchant and customer rollout

You will not only manage the plan, but also help shape the solution and customer journey.

Key Responsibilities

1. Project Management & Delivery

Manage multiple onboarding and implementation projects concurrently

Develop and maintain project plans, timelines, and milestones

Track progress, risks, dependencies, and blockers (RAID)

Ensure projects are delivered on time, within scope, and to quality standards

Provide regular status updates to internal teams and customers

2. Business Analysis & Requirements Gathering

Run discovery workshops with customers to capture:

Current (as-is) processes

Target (to-be) workflows

Translate requirements into:

User stories

Acceptance criteria

Process flows / journey maps

Ensure requirements are clear, structured, and testable

Act as the bridge between customer needs and delivery teams

3. Solution Design & Implementation Support

Work closely with configuration and implementation teams to:

Define workflows, rules, and onboarding journeys

Validate that solutions meet business requirements

Support configuration decisions and ensure alignment with customer needs

Help define rollout strategies and merchant onboarding journeys

4. Testing & UAT Coordination

Define and review test scenarios based on requirements

Coordinate User Acceptance Testing (UAT) with customers

Track defects, issues, and resolutions through to closure

Ensure readiness for go-live

5. Customer Engagement

Act as the primary point of contact during implementation

Build strong working relationships with customer stakeholders

Run regular project check-ins and steering updates

Ensure alignment on scope, timelines, and outcomes

6. Documentation & Delivery Framework

Create and maintain:

Project plans

Requirements documentation

Process flows

Implementation playbooks

Ensure all artefacts are structured, version-controlled, and reusable

Contribute to improving delivery frameworks and templates

7. Cross-Functional Collaboration

Work closely with:

Product

Engineering

Implementation / Configuration team

Customer Success

Merchant Success

Ensure smooth handoffs from:

Sales → Delivery

Delivery → Customer/Merchant Success

What You’ll Need

3–5 years’ experience in:

Project Management

Business Analysis

Implementation / Delivery roles in SaaS

Strong experience in:

Requirements gathering & documentation

Process mapping (flows, journeys)

Stakeholder management

UAT

Experience working with:

Cross-functional teams (Product, Engineering, CS)

Highly organised with the ability to manage multiple projects simultaneously

Nice to have:

Payments, compliance, or fintech experience

Exposure to PCI DSS or merchant payment ecosystems

Success Metrics

On-time, in-scope delivery of implementation projects

Quality and clarity of requirements and documentation

UAT success rates and low defect leakage

Customer satisfaction during onboarding

Speed of customer and merchant activation

Project Manager (Implementation & Delivery)

Job Description