Winthrop Technologies is Europe’s only dedicated data centre delivery partner, providing full turnkey solutions from design through to construction and commissioning. Headquartered in Dublin, we deliver projects across Europe and are a trusted name within our sector.

Our expertise spans the full range of civil, structural, architectural, mechanical and electrical services, enabling consistent, high‑quality delivery across every project. Over the years, Winthrop has established a reputation built on technical excellence and long‑standing client partnerships.

IT at Winthrop operates through a lean internal team, supported by best‑in‑class external partners. This ensures high‑quality service delivery while retaining strong internal ownership, governance and accountability.

Your New Role – IT Operations Manager

Reporting directly to the IT Manager, you will be part of a small, high‑impact internal IT function, acting as the operational owner of Winthrop’s IT environment. While day‑to‑day technical delivery is supported by external service providers, you will retain full ownership of operational performance, service quality and security governance.

This role offers a high degree of autonomy and visibility, with real influence over how IT is delivered across the organisation.

Your key responsibilities will include:

IT Operations & Service Management

Own the day‑to‑day operational health of IT services across the organisation
Ensure availability, performance and resilience of critical IT systems
Oversee and mature incident, problem and change management processes
Maintain accurate operational documentation, runbooks and procedures to support consistent service delivery

Microsoft Platform Ownership

Act as the internal technical authority for the Microsoft environment, including:
Azure, Entra ID, Active Directory, Intune, Microsoft Defender Suite and M365
Ensure secure configuration, standardisation and lifecycle management across platforms
Track and interpret the Microsoft roadmap, ensuring best‑practice adoption aligned with business needs

Security & Risk Management

Take operational ownership of IT security controls within the Microsoft ecosystem
Ensure effective security across endpoint protection, identity security and cloud application governance
Work closely with the MSP and security partners to manage threats, incidents and remediation
Ensure security exceptions are risk‑assessed, approved, documented and reviewed

Vendor & Third‑Party Management

Manage key external partners including MSPs, MSSPs, SaaS and technology vendors
Hold suppliers accountable for SLAs, KPIs and service quality
Coordinate multi‑vendor operating models to avoid gaps or duplication
Ensure partners provide clear, consistent reporting and maintain up‑to‑date documentation retained internally

Governance, Compliance & Audit

Support IT governance and compliance initiatives, including ISO 27001
Contribute to IT and security policy development and enforcement
Maintain audit‑ready operational evidence across asset management, access controls, monitoring and incident records
Support risk assessments and the development of risk treatment plans

This role is ideally suited to someone who enjoys working in a structured, operationally focused environment, with ownership and accountability rather than day‑to‑day firefighting

What You Need to Succeed

You’ll bring a strong operational mindset, paired with hands‑on technical capability and the confidence to manage vendors and stakeholders effectively.

You will have:

Proven experience in IT Operations / Service Management roles
Strong hands‑on experience with:

Microsoft 365 administration
Entra ID / Active Directory
Intune and endpoint management
Microsoft Defender Suite

Experience working with outsourced IT delivery models (MSP/MSSP)
Exposure to ISO 27001 or similar governance and compliance frameworks
A structured, calm approach to incident and problem management
The ability to balance security, usability and business priorities
Confidence to challenge vendors and make informed decisions
Strong communication skills with both technical and non‑technical stakeholders
A Bachelor’s degree in IT or a related discipline ( 5 + years)
Microsoft certifications (or equivalent practical experience)

Work with a market leader in the Data centre Construction industry
Be part of a forward-thinking team delivering critical infrastructure in a high-growth sector
Long-term career progression opportunities and professional development support.
Competitive salary packages

IT Operations Manager

Benefits

Job Description