Company Description

Park Hotel Kenmare is one of Ireland’s most distinguished and exciting luxury destinations. Nestled along the shores of Kenmare Bay, Park Hotel Kenmare offers timeless luxury, warm Irish hospitality, and exceptional personalised service. As a proud member of Relais & Châteaux and holder of two Michelin Keys, the hotel is internationally recognised for its refined elegance, culinary excellence, and commitment to creating unforgettable guest experiences. With a proud heritage dating back to 1897, the hotel blends historic charm with contemporary comfort, welcoming discerning guests from around the world seeking tranquillity, authenticity, and understated luxury.

Job Description

Position Overview

The Night Manager, at Park Hotel Kenmare, is responsible for overseeing the hotel’s operations during overnight hours, ensuring the highest standards of guest service, safety, and operational efficiency are consistently maintained. As a representative of a luxury five-star Relais & Châteaux property, the Night Manager embodies the hotel’s ethos of discreet, personalised hospitality while safeguarding its reputation for excellence.

Key Responsibilities

Guest Experience & Service Excellence

Act as the primary point of contact for all guest needs, requests, and concerns during the night shift.
Deliver a warm and personalised guest experience aligned with five-star and Relais & Châteaux standards.
Handle late check-ins and early departures with professionalism and discretion.
Resolve guest complaints promptly and effectively, ensuring complete satisfaction and follow-up.
Maintain a visible presence in public areas to engage with guests and ensure service quality.

Operational Management

Ensure the smooth execution of night process, including cleaning task lists and reporting.
Prepare daily operational reports for senior management.
Monitor occupancy, room allocations, and special requests to ensure seamless transitions into the daytime operation.
Ensure all hotel systems (PMS, POS, etc.) are functioning properly.

Team Leadership

Supervise and support overnight staff, fostering a culture of professionalism, accountability, and excellence.
Provide guidance, coaching, and training to team members as needed.
Ensure appropriate staffing levels and effective task delegation throughout the shift.
Conduct briefings and handovers with evening and morning teams.

Security & Safety

Ensure the safety and security of guests, staff, and property at all times.
Conduct regular property walks and security checks.
Respond to emergencies, incidents, or disturbances in a calm and efficient manner.
Ensure compliance with health & safety regulations and hotel policies.
Act as the designated Fire Warden / Incident Leader during overnight hours.

Quality & Brand Standards

Uphold the standards of a five-star luxury property and Relais & Châteaux brand values.
Ensure all public areas and guest touchpoints reflect the hotel’s commitment to excellence.
Identify opportunities for service improvement and communicate them to management.
Maintain impeccable personal presentation and professionalism at all times.

Qualifications

Key Skills & Competencies

Exceptional guest service and interpersonal skills
Strong leadership and decision-making abilities
High level of discretion and professionalism
Excellent problem-solving and conflict resolution skills
Strong organisational and multitasking capabilities
Great attention to detail
Ability to remain calm under pressure

Qualifications & Experience

Minimum 3–5 years’ experience in a luxury hotel environment, preferably in Front Office or Night Management
Familiarity with hotel management systems (e.g., Opera, Protel, or similar PMS)
Strong understanding of night audit procedures and financial reconciliation
Relevant hospitality qualification preferred

Working Conditions

Overnight shifts, typically 11:00 PM – 7:30 AM
Weekend and public holiday availability essential

Personal Attributes

Passion for luxury hospitality and guest satisfaction
Impeccable attention to detail
Calm, composed, and resourceful demeanour
Strong sense of ownership and accountability
Commitment to maintaining the hotel’s prestigious reputation

Additional Information

Some Of Our Benefits:

Competitive & generous rate of pay.
Discounted rates on rooms at Park Hotel Kenmare and other Relais & Chateaux properties.
50% off Food and Beverages/ 30% off spa treatments & 20% off spa products.
Free use of spa/ gym facilities.
Excellent Training and Personal development.
Complimentary healthy meals whilst on duty.
Complimentary on-site parking.

Department: Reception Staff