Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

We're looking for a dedicated and detail-oriented Service Engineer to join our collaborative team in Shannon, Ireland. In this role, you'll be the backbone of our Service Operations, delivering exceptional service and technical expertise to ensure our clients receive first-class support. You'll work in a supportive environment where knowledge sharing and teamwork are valued, while taking ownership of troubleshooting, servicing, installing, and repairing mechanical seals both in our premises and at customer sites. Your commitment to customer satisfaction and technical excellence will directly impact our reputation and client relationships.

Diagnose, troubleshoot, and resolve technical issues with mechanical seals in a timely and efficient manner
Disassemble, inspect and repair mechanical seals returned from customer sites at our Shannon service center, in accordance with John Crane Service best practices and QHSE standards.
Manage open orderbook to ensure Customer delivery expectations are constantly met, in line with agreed contractual terms. Ensure spare parts are ordered and received on time to complete repairs.
Support customers on field for training, technical support, troubleshooting as well as seals installation/removal and commissioning.
Document all mechanical seals failure analysis as well as field service jobs promptly and accurately using specialized software programs, prepare detailed reports for clients
In conjunction with local facility management team and contractors, ensure maintenance of all equipment / tools that are critical for service operations. Maintain, calibrate, and test all tools and diagnostic equipment to ensure accuracy and reliability
Communicate technical information clearly and concisely to both clients and internal teams
Establish and maintain strong working relationships with colleagues on site and abroad, as well as customers and suppliers.
Ensure strict compliance with health, safety, and environmental policies in all service activities
Effectively communicate and support the Sales team providing regular and consistent feedback relating to customer requirements within the service process. Inform management and Sales & Service departments of any technical issues or concerns that may impact operations

Qualifications

Extensive technical experience in mechanical seals / rotating equipment (Centrifugal pumps, Mixers..) for markets such as Pharma, Refining, Petrochemical, Power generation. Education or qualification in mechanical engineering is a plus.
Valid driver's license and willingness to travel to customer sites as required
Customer-focused mindset with the ability to remain calm and professional in stressful situations
Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences
Strong organizational and time management abilities
Knowledge of safety compliance and environmental regulations
Strong proficiency with MS Office Suite
Ability to work collaboratively within a team environment while also being independent and decisive

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

Grade: 07

Employee Group: Permanent

Global Region: Europe