Join our team this Christmas and help deliver an exceptional experience for our customers during one of the busiest times of the year.

This is a fixed-term seasonal contract ending on 26 December 2026, with the possibility of an extension subject to business needs.

Shifts may be scheduled across Monday to Sunday and can include a combination of core daytime, evening and weekend hours. Flexibility is essential, as working patterns will vary in line with customer demand and business needs throughout the festive season.

Looking for a role that keeps you moving, gives you variety, and puts you right at the heart of a busy M&S store?

We’re looking for an Operations Customer Assistant to join our team at M&S Grafton Street. This is the role that keeps everything flowing behind the scenes, from deliveries and stock to making sure the shop floor is full, tidy, and ready for our customers.

It’s fast-paced, physical, and hands-on. You’ll be on your feet, moving stock, working deliveries, using digital tools, and supporting the wider store team wherever needed. No two shifts feel the same, so this is perfect for someone who likes being busy, working with purpose, and being part of a team that gets things done.

What you’ll be doing

You’ll help keep the store running smoothly by:

Working deliveries and moving stock quickly and safely & keeping our shelves full, clean, and customer-ready.
Using digital tools to track stock and support availability.
Working across the store when needed, from back of house to shop floor
Supporting your team during busy periods
Staying organised, focused, and one step ahead

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Sales Advisor - Christmas - Operations - Grafton Street

Benefits

Job Description