Sales Team Manager

Application Deadline: 30 April 2026

Department: Inbound Sales

Employment Type: Full Time

Location: Carlow

Compensation: €45,000 - €50,000 / year

Description

We’re looking for an experienced Sales Team Manager to lead and inspire a team of Sales Agents in a fast-paced inbound contact centre environment. Our team helps customers find the right medical travel insurance, including cover for those with pre-existing or complex medical conditions.

This role is about more than just hitting targets. You’ll play a key role in coaching your team, improving performance, delivering great customer outcomes and ensuring we meet the highest regulatory standards.

If you’re passionate about developing people, driving sales performance and creating a positive team culture, we’d love to hear from you.

Why Join Us?

Basic Salary: €45,000 - €50,000
Quarterly Manager Bonus: Uncapped, with a realistic OTE of €600+ per month / €8,000 per annum
32 days’ annual leave (including 10 bank holidays).
A great benefits package, including:
- Company-paid health cash plan
- Company pension scheme
- Holiday buy scheme
- Staff discounts on travel insurance
Ongoing training on our products and sales techniques.
Real career progression opportunities — we love to promote from within.
A supportive, friendly team where your ideas and input are valued.
Based in Carlow, with easy transport links and plenty of nearby amenities.

What you'll be doing

As a Sales Team Manager, you’ll be responsible for leading and developing a team of inbound Sales Agents while ensuring customers receive outstanding service.

Your day-to-day responsibilities will include:

Leading and inspiring your team to achieve and exceed sales targets while creating a supportive, high-performance culture.
Coaching and developing team members through regular 1-to-1s, call listening and performance feedback.
Monitoring contact centre metrics such as conversion rates, call quality, adherence, average handling time and revenue performance.
Driving continuous improvement by using data, customer insights and product knowledge to improve sales performance and customer outcomes.
Supporting recruitment and onboarding to ensure new team members are set up for success.
Working collaboratively with teams across Marketing, Compliance, Customer Service and Operations.
Ensuring the team operates in line with regulatory standards, including Consumer Duty, FCA requirements and data protection policies.
Embedding quality assurance standards through regular call reviews and coaching.

What We're Looking For

We’re looking for a confident leader who can motivate a team and deliver results in a target-driven environment.

You’ll likely have:

Experience managing a sales team in a contact centre environment
A strong track record of driving sales performance and hitting KPIs
The ability to coach and develop people to reach their potential
Confidence using performance data and reporting to improve results
Excellent communication and influencing skills
A passion for delivering great customer outcomes
Understanding of financial services regulation (Consumer Duty, data protection)
A collaborative mindset and ability to work across multiple teams

Sales Team Manager

Benefits

Job Description