Role Purpose:

We are seeking a dynamic and experienced Digital Engineering Service Delivery Lead with strong Agile and AI delivery expertise to lead the planning, coordination, and successful delivery of digital and AI-enabled services across the organisation.
In this role, you will ensure that digital and AI solutions are delivered efficiently, meet stakeholder expectations, and align with the organisation’s broader digital and AI strategy. You will work closely with cross-functional Agile teams, product owners, data and AI specialists, and business stakeholders to drive high performance, transparency, and continuous improvement across all digital initiatives.

Key Responsibilities:

Partner closely with the Digital Engineering Lead and senior stakeholders to define and execute digital and GenAI / Agentic AI transformation roadmaps.
Work with stakeholders to ensure delivery timelines, quality standards, and service outcomes are met in alignment with business and strategic objectives.
Act as a key liaison between technical, AI, and business teams, ensuring clear communication, alignment, and transparency.
Collaborate with Product Owners and Digital Leads to prioritise backlogs, manage dependencies, and remove delivery impediments.
Track and report on delivery metrics (e.g. velocity, burn-down charts, flow metrics) to support continuous delivery and improvement.
Oversee service transition into production, including AI model deployment, and coordinate operational handover to ensure full support and monitoring readiness.
Support incident and problem resolution in collaboration with DevOps, Integration, QA, Ops, and support teams.
Work with our Responsible AI Team to promote responsible AI practices, including awareness of model performance, bias, explainability, and compliance considerations.
Foster a culture of collaboration, accountability, innovation, and continuous learning across delivery teams.

We Are Looking For You, If You Have:

5+ years’ experience in digital service delivery including delivery of complex platforms or services.
Strong working knowledge of Agile delivery frameworks (Scrum, Kanban, SAFe, Lean).
Proven experience delivering digital products, platforms, or services in an Agile environment.
Experience working on or alongside AI-enabled solutions, such as machine learning models, intelligent automation, analytics platforms, or generative AI use cases.
Excellent stakeholder management and communication skills, with the ability to bridge business, technical, and AI teams.
Strong problem-solving skills and adaptability in fast-paced, evolving environments.

Preferred Qualifications
Agile certifications such as Certified Scrum Master (CSM), SAFe Agilist or equivalent.
Experience delivering enterprise-scale digital and AI transformation programmes.
Familiarity with DevOps and CI/CD, and exposure to deployment pipelines.
Understanding of cloud-based AI platforms and data ecosystems (e.g. AWS, Azure, GCP).
Exposure to customer-facing digital platforms, including mobile apps, web portals, APIs, or AI-powered customer experiences.

When choosing us……….

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!

• Some of the benefits that you will receive along the way are:
• Competitive Salary
• Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
• Generous Employer Pension contribution
• Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
• Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
• Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
• 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
• Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners

We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.

When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you.

#LI-JB1 #LI-Hybrid

Digital Engineer Service Delivery AI

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