MISSION OF THE ROLE:

Ensure that every customer feels unique and valued, delivering excellent service and
distinctive in-store experience;
Build strong, empathetic relationships with customers, fostering trust and long-term
loyalty;
Drive and grow sales in order to achieve commercial objectives, fully aligned with the
brand’s values and standards within the Irish retail market.

RESPONSIBILITIES:

Inspire and convey our service values, hospitality mindset, storytelling and the
Perfect Fit, creating a genuine, welcoming and authentic connection with every
customer;
Promote personalized experiences, transforming each interaction into a meaningful
exchange where the brand’s story and each customer’s individuality naturally come
together, through;
The art of warmly welcoming the customer;
Guiding and accompanying the customers throughout their in-store journey;
Demonstrating strong technical knowledge of denim products (fabric types,
washes, fits, finishes, sustainability, etc.);
Staying constantly up to date with new collections, trends and innovations in
the jeanswear segment;
Advising on the most suitable fits so the customer feels confident, secure and
certain they have found their Perfect Fit — the ideal balance between
Fit&Feel;
Protect and enhance the brand image through correct visual merchandising practices,
keeping the store organised and inspiring, like a stage that tells our story through
every detail;
Ensure the correct execution of stockroom and store processes that impact
stock management, contributing to a smooth and efficient customer
experience;
Actively contribute to the achievement of individual and store sales targets;
Apply social influence techniques naturally and effectively to support cross-selling
and up-selling.

PROFILE:

Previous experience in customer service within the fashion retail sector (preferred);
Strong communication skills with a natural ability to build empathy and rapport with
customers;
Proactivity, dynamism and strong initiative;
Strong team spirit, flexibility and availability;
Passion for fashion and a strong interest in denim and jeanswear;
Awareness of fashion trends and strong aesthetic sensitivity;
Fluency in English; additional languages are an advantage

Denim Advisor | Full-Time | Liffey Valley – FIND THE PERFECT FIT WITH US!

Job Description