About Ekco

🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

On It: We take ownership, follow through, and get things done.

All In : We collaborate, support each other, and commit fully to shared goals.

Connected: We build trusted relationships with colleagues, clients, and partners.

Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

🏠If these values resonate with you, you’ll feel right at home here.

The Role

Ekco is seeking an experienced Deskside Support Engineer to join our team in Dublin, supporting one of our key clients. This is a great opportunity for a driven professional to advance their career with a leading IT service provider. You'll be part of a high-performing team, working onsite and using cutting-edge technology to deliver exceptional support.

Key Responsibilities:

Provide on-site and remote support to end-users, resolving hardware and software issues across desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot and resolve technical issues related to Microsoft 365 applications (e.g., Outlook, Teams, OneDrive, SharePoint).
Support user access and account management in Azure Active Directory, including password resets, permissions, and group memberships.
Assist in the deployment, configuration, and support of mobile devices through Mobile Device Management (MDM) platforms such as Microsoft Intune.
· Provide support for Azure-hosted servers, including monitoring, patching, and basic configuration tasks.
Assist with Windows Server administration, including user management, file permissions, and routine maintenance tasks.
Support IT onboarding and offboarding processes, including provisioning equipment and ensuring appropriate system access.
Respond to and manage incidents and service requests via the ticketing system, ensuring timely resolution and adherence to SLAs.
Collaborate with the wider IT team to escalate complex technical issues and contribute to long-term solutions.
Maintain accurate and up-to-date documentation, including infrastructure diagrams, user guides, SOPs, and asset registers.
Participate in hardware refresh projects, software rollouts, and infrastructure upgrades.
Follow ITIL best practices and ensure all work aligns with internal policies and compliance requirements.
Stay current with new technologies, particularly within the Microsoft and Azure ecosystems, and take part in training and certification opportunities.

Key Requirements

3rd Level IT related degree desirable
3 -5 + years of experience in a similar role
Industry certifications – Azure, Office365. A+ and Network + desirable
Strong knowledge of Microsoft Azure, Office365, & Windows Server desirable
Experience supporting macOS devices in Windows domain is a plus
Understanding of ITIL framework
Experience in adhering to KPIs
Excellent communication skills with the ability to support clients remotely

Benefits / Perks

• ☀️ Time Off: 25 days annual leave + public holidays
• 🎂 Birthday Leave: One extra day off to celebrate
• 💰 Company Pension Scheme
• 📞 Employee Assistance Programme (EAP) for wellbeing support
• 🏃‍♀️ EkcOlympics: Global team activity challenges
• 📚 Unlimited access to Pluralsight for continuous development
• 🌱 Real opportunities to grow, including international progression

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year
• 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• 🏅 Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• 🌈 A culture rooted in diversity, equality, inclusion & belonging
• 🎉 A commitment to internal mobility and career progression
• ✨ Flexible, family-friendly working at the heart of our culture
• 🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

Deskside Support Engineer - Level 2

Benefits

Job Description