SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

This is a hybrid role, requiring the successful candidate to attend our Tralee office.

Role Description

Install and configure servers, storage devices, network and telecommunications equipment. Perform upgrades and maintenance on all IT infrastructure hardware. Install and configure server operating systems, database software, file server structure and protocols, email servers, authentication servers, back-up systems and firewalls. Monitor system performance daily. Provide support on all IT infrastructure-related issues. Manage incident response for any major outages.

Role Objectives: Delivery

Maintain servers, storage devices, network, and telecommunications equipment. Perform upgrades and maintenance on all IT infrastructure hardware. Maintain server operating systems, database software, file server structure and protocols, email servers, authentication servers, back-up systems and firewalls. Provision services and accounts for new users. Manage software library and perform updates as needed. Run monitoring and reporting utilities, operations logs and access auditing tools. Monitor system performance daily and generate reports on key metrics such as storage capacity, server resource utilization, connectivity and uptime, back-up performance and incident logs. Provide support on all IT infrastructure-related issues and escalation support for all other IT departments. Collaborate incident response for any major outages. Maintain disaster recovery systems and implement DR plans as needed.

Role Objectives: Interpersonal

Support other IT departments requiring additional expertise to resolve user issues or provide internal support on system performance or maintenance needs. Coordinate incident response with all engineers and system owners during outages. Engage with other IT infrastructure teams to install hardware, configure devices and policies, and perform upgrades and maintenance. Coordinate incident response with all engineers and system owners during outages. Partner with application, web administration, database and other development focused teams to monitor and maintain IT infrastructure supporting their platforms. Work with disaster recovery, storage management, and cyber security architects to maintain systems, hardware and policy configurations supporting their designs.

Role Objectives: Expertise

Demonstrate understanding of IT infrastructure hardware, cloud service platforms, operating systems, virtual environments and configuration tools. Display familiarity with application integration, update and change management, database design and structures, system deployments and automated reporting and monitoring tools. Exhibit knowledge of regulations regarding data security and retention, anti-virus tools and protection models, network security and access protocols, and firewall configurations. Show ability to support projects across multiple functions and divisions and coordinate incident response while providing clear communications to affected parties.

Qualifications and Skills

Recommended years of experience: 3

Additional Requirements

SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

Senior Systems Engineer

Job Description