Job Description

Job Title: People Services Administrator

Function: Human Resources

Reports to: People Services Team Lead

Location: Dublin

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Ornua is a leading dairy co-operative which sells premium dairy products globally on behalf of its Member Co-operatives, Ireland’s dairy processors and, in turn, Irish dairy farmers.

Ornua has revenues of €3.4 billion and is supported by a global team of approximately 2,800 employees. The Group operates as a commercial organisation across 10 business units, including 12 production facilities located in Europe, North America, the Middle East and Africa.

The commercial organisation is responsible for the marketing and sales of Ornua’s consumer brands including Ireland’s most successful food export: Kerrygold. Consumer markets are served by production facilities in Ireland, Germany and the UK and by in-market Sales & Marketing Teams in Asia, Germany, Ireland, MEA, Poland, Spain, rest of Europe and North and Latin America.

It also manages the procurement of Irish and non-Irish dairy products, the sale of dairy ingredients to food manufacturing and foodservice customers globally, and the implementation of de-risking and trading strategies to manage market volatility. These activities are supported by production facilities and in-market teams in Europe, North America, the Middle East and Africa.

Key Areas of Responsibility

Contributes to the People Services team by assisting with the administration of employee lifecycle events, including onboarding and offboarding, across various jurisdictions
Respond to HR enquiries from employees, managers, and HR colleagues, escalating complex queries as needed
Assist with the contract and onboarding process for new hires
Communicate payroll instructions in a timebound manner
Prepare and maintain absence and other people-related reports
Calculate and update holiday balances
Complete routine HR processes and data updates using the SuccessFactors HRIS system and PeopleDoc CRM
Process invoices through the system as required
Provide basic support for Employee Self Service (ESS) and Manager Self Service (MSS) transactions
Maintain electronic and physical personnel records in line with record retention policies
Have a general understanding of policies and procedures to help others navigate them, referring to senior colleagues for complex matters
Participate in data review and assist with user acceptance testing of new processes as directed
Uphold compliance with employment and data protection legislation, referring issues to management as needed
Handle confidential information and documentation with discretion
Support the generation of contracts under supervision
Assist with scheduling Employee Relations meetings and preparing supporting documentation
Participate in cross-training activities as required
Attend team meetings and contribute as needed
Engage with stakeholders in a professional and supportive manner

Key Skills / Attributes

3rd level qualification or equivalent experience
Strong customer service, time management, and communication skills
High personal integrity in handling confidential information
Excellent attention to detail and organisational skills
Competent user of Microsoft Office applications, particularly Excel and MS Windows
Experience with SAP SuccessFactors is an advantage
Flexible team player with an interest in HR and the ability to work in a fast-paced environment

Closing date: 28 April 2026