Operational Leadership & Strategy

Lead global operations, ensuring alignment with Foodhub’s strategic objectives and growth plans.
Translate company vision into actionable operational plans with clear KPIs and accountability.
Drive operational efficiency, scalability, and continuous improvement across all markets.
Partner with the CEO and executive team to shape and execute company-wide strategy.

Global Business Operations

Oversee day-to-day operations across all regions, ensuring consistency, performance, and compliance.
Optimise processes, systems, and workflows to support rapid growth and operational resilience.
Ensure seamless coordination between departments including technology, customer support, finance, and commercial teams.
Monitor operational performance and implement improvements to enhance productivity and service delivery.

Performance & Delivery

Establish and track key operational metrics, ensuring strong performance management across the business.
Drive accountability across regional and functional leaders to deliver on targets.
Identify risks and opportunities, taking proactive steps to mitigate issues and improve outcomes.
Lead regular business reviews with senior stakeholders.

People & Leadership

Build, lead, and develop a high-performing global operations team.
Foster a culture of accountability, collaboration, and operational excellence.
Support leadership development and succession planning across key operational roles.
Act as a key advisor to the CEO and leadership team on organisational design and operational structure.

Process, Systems & Infrastructure

Oversee the development and implementation of scalable systems and operational frameworks.
Ensure robust infrastructure to support global growth and new market entry.
Champion the use of data, automation, and technology to improve efficiency and decision-making.

Financial & Commercial Oversight

Work closely with the finance team to manage budgets, cost control, and operational profitability.
Identify opportunities to improve margins and optimise resource allocation.
Support commercial decision-making with operational insights and data.

Governance & Compliance

Ensure operational compliance across all jurisdictions, working with legal and regional teams.
Establish strong governance frameworks and risk management processes.
Maintain high standards of operational integrity and accountability.

Qualifications & Experience

Proven experience as a COO or in a senior operational leadership role within a large-scale, global organisation (preferably 1,000+ employees).
Direct experience within the food ordering, hospitality technology, or POS/EPOS industry is essential.
Strong background in scaling operations across multiple countries and regions.
Experience within technology, platform businesses, or high-growth environments is highly desirable.
Demonstrated success in driving operational efficiency, transformation, and business growth.
Strong financial acumen with experience managing budgets and performance metrics.
Track record of leading large, diverse, and geographically distributed teams.
Exceptional stakeholder management and ability to influence at board and executive level.
Experience building and implementing scalable systems, processes, and infrastructure.
Degree in business, operations, or a related field (MBA or equivalent preferred).

Key Skills & Attributes

Strategic and commercially minded operator with strong execution capability.
Results-driven with a focus on performance, efficiency, and accountability.
Excellent leadership and team-building skills.
Strong analytical and problem-solving abilities.
Highly organised with the ability to manage complexity and competing priorities.
Resilient, adaptable, and comfortable in a fast-paced, high-growth environment.
Strong communication and interpersonal skills across all levels of the organisation.
Culturally aware with experience working across global markets.
Willingness and ability to travel internationally on a regular basis.

Competitive compensation and executive benefits package.
Opportunity to play a key leadership role in a fast-growing global technology company.
Direct partnership with CEO and executive leadership team.
Dynamic and collaborative work environment with significant impact and ownership.
33 days annual leave per year (including public holidays).
Option to buy up to 5 additional annual leave days per year.
Guaranteed day off on your birthday (when requested).
Option to purchase Bupa Select Complete Health Insurance (Medical History Disregarded) for self and family at a significantly discounted rate.
€35 monthly gym contribution.

Chief Operating Officer

Benefits