Job Description

The Switchboard Administrator will be responsible for the effective day-to-day running of the service, ensuring an exceptionally high standard of customer service, with a consistent and seamless delivery within their areas, to help customers & staff efficiently and in a friendly manner.

Job Responsibilities

Answering phones using a switchboard, managing multiple lines, or interacting with the bank’s central switchboard
Transferring incoming calls promptly to the appropriate extension
Operating communication systems such as Cisco system & VX
Maintaining CAFM system (Real Time)
Supporting the team with full administration and coordination of reactive works on-site with both in-house and external suppliers
Includes logging and updating tickets, quotes, follow-up service reports, etc.
Raising requisitions for orders and performing other administrative duties

Qualifications

Previous switchboard and helpdesk experience is desirable
Diligent and flexible; able to work independently as well as part of a team
Good knowledge of all Microsoft packages
Excellent telephone manners and communication skills (client liaison is a critical part of this role)
Ability to accurately complete tasks, assignments, and responsibilities in a timely manner