Account Manager (UK & Ireland)

Location: Dublin (Hybrid – 3 days per week in office)
Reports to: VP, UK & Ireland
Scope: UK & Ireland Accounts

Travel: up to 20%

About Daon

Daon is a global leader in biometric authentication and identity assurance solutions. For over two decades, we have supported governments and leading enterprises in delivering secure, seamless digital experiences across financial services, border control, telecommunications, and critical infrastructure.

Our IdentityX® platform enables secure mobile biometric authentication at scale, helping organisations reduce fraud while improving customer experience. Today, more than one billion identities worldwide are safeguarded by Daon technology.

Role Overview

We are seeking an Account Manager to support the growth and development of a portfolio of clients across the UK and Ireland. This role will focus on maintaining strong client relationships, supporting ongoing account activity, and identifying opportunities to expand existing partnerships.

This is a hybrid role based in Dublin, requiring regular office attendance (3 days per week) and approximately 20% travel, primarily across the UK.

What makes this role unique is the level of visibility and impact it offers.

You will work closely with senior leadership, including the VP of UK & Ireland and the Head of Sales for EMEA & APAC, and will be directly involved in key stakeholder interactions. This is an opportunity to operate in a lean, high-impact environment where your contribution is visible and valued, rather than being one of many layers within a larger organisation.

The role offers strong exposure to senior stakeholders and cross-functional teams, providing an opportunity to develop commercial and strategic account management skills within a global technology organisation.

Key Responsibilities

Account Management & Client Support

Support the management of a portfolio of client accounts across the UK & Ireland
Build and maintain strong working relationships with client stakeholders
Act as a key point of contact for day-to-day account activities
Support account reviews and ensure ongoing client satisfaction

Account Growth & Opportunity Identification

Identify opportunities for account expansion, including upsell and cross-sell initiatives
Support the development of account plans in collaboration with senior sales stakeholders
Contribute to proposals and commercial discussions as required

Stakeholder Engagement & Collaboration

Partner closely with the VP of UK & Ireland and Sales Directors to support account strategy and execution
Support the Head of Sales for EMEA & APAC in engaging key stakeholders and advancing strategic opportunities
Participate in senior stakeholder meetings and networking events in Dublin, with a focus on nurturing relationships and identifying new opportunities
Work closely with Pre-Sales, Product, Delivery, and Support teams to ensure strong client outcomes

Operational & Commercial Support

Assist in managing renewals and supporting commercial discussions
Track account activity and ensure follow-up on key actions
Maintain accurate account information and reporting

Knowledge & Experience

2–5 years’ experience in an Account Management, Customer Success, or Sales Support role within a technology or SaaS environment
Experience working with clients in a B2B environment
Exposure to managing or supporting client accounts is essential
Strong organisational skills and ability to manage multiple priorities
Experience working in a collaborative, cross-functional environment
Interest in technology, identity, or security solutions is advantageous

Your Profile

Strong communicator with excellent relationship-building skills
Organised and reliable, with the ability to manage competing priorities
Proactive and willing to take initiative
Comfortable working in a fast-paced, evolving environment
Collaborative, positive, and team-oriented
Motivated by the opportunity to make a visible impact and work closely with senior stakeholders (e.g Head of Sales)

What We Offer

Competitive salary and bonus structure
Direct exposure to senior leadership and key client stakeholders
Opportunity to develop commercial and strategic skills in a high-impact role
Collaborative and dynamic team environment
Career progression opportunities within a growing organisation

Join Us

Join the brightest minds from around the globe as we build the future of digital identity!

Daon is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.

Location

Dublin, Leinster (Hybrid)

Department

Sales - EMEA

Employment Type

Full-Time

Minimum Experience

Mid-level

Account Manager UK&I

Job Description