About Epta

Join the Epta Ringwood Aftersales Team as a Contract Support member and play a key role in supporting Ringwood Aftersales as a team. You will thrive in a collaborative, fast paced environment working alongside like-minded colleagues in a team that value ideas and supports others.

This exciting Temporary 12 month role is based in our Ringwood office and offers hybrid working (3 days office / 2 days remote) upon completion of training period. Weekly hours are 37.5 which are flexible between 07:00 & 17:30.

Your Contribution (Job description)

In this role you will liase with the Budapest Service Desk, Engineers, Regional and Account Managers to help provide a high level of service to our customers.

Responsibilities

To provide support to our customers and supporting Account Managers
Updating of both internal & customers system with ETA’s of attendance and return visits.
Updating of trackers and live excel spreadsheets
To provide daily reports on customer job status’ for internal and external distribution
To efficiently deal with customer and contractor queries
To support the service desk where required

Your Journey (qualifications & skills)

The ideal candidate will have a proactive approach, adaptability, and a passion for customer service and quality management. Good time management and communication abilities are required. Additionally, you should bring:

Good organisational skills
High level of IT skills in MS Office
Good understanding of SAP knowledge
Accuracy and attention to detail
Experience of data inputting
Ability to work under pressure

Don’t let a few unmet requirements chill your enthusiasm! If you’re excited about the role and believe you have the potential to excel, click “Apply” anyway. We love fresh energy and are eager to see what you bring to the table!

Why work for Epta

At Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way.

Join Epta in this role, where you’ll experience a great blend of technologies and a modern workplace culture.
Epta offers the opportunity for training development-what will be your next skill?
Epta offers a range of benefits from discounted shopping, cycle to work scheme, gym membership and more

Our Story

We at the Epta Group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favourite café. Our global network includes manufacturing facilities, sales entities and service organizations —all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after-sales support.

With over 8,000 employees, Epta fosters an environment of continuous development. We offer career growth, extensive training, and the opportunity to thrive in a company where every challenge is a chance to create value and inspire our people. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work.

Contract Support Administrator

Benefits

Job Description