Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Workplace Experience function is a strategic capability within the Learning & Organizational Effectiveness team. It is a Center of Excellence for hybrid, distributed work and enables Docusign through the design and operation of offices globally. We work to reduce complexity across functions, deliver new business capabilities and fundamentally improve employee experience. As a Team Lead you will own and drive operational excellence and customer focus for our Dublin office that allows us to innovate employee experience.

This position is an individual contributor role, reporting to the Director, Workplace Experience.

Responsibility

Drive and own workplace operational excellence and customer focus to ensure a seamless, productive and welcoming experience for our employees and visitors, including front desk coverage, onsite event support, food and beverage program and employee engagement moments
Lead a small team of workplace professionals with an emphasis on creating clarity, accountability and impact. While fostering a culture of collaboration, growth and development to drive continuous improvement and innovation
Lead and implement all aspects of facilities management in alignment with regional SOP’s and SLA’s including mail and package operations, access control, space planning, repair and maintenance and vendor management
Create and implement occupancy and neighborhood plans to optimize space utilization and employee experience
Act as a key contributor and site leader for office build outs and improvement projects, working with Real Estate and Workplace Design, vendors, and contractors; including leading medium scale projects
Deliver onsite event programming in support of L+D, Culture and ERG programs with a high degree of care and in alignment with regional operations to ensure consistency
Utilize the event management process to enable the most effective use of our facilities while creating a meaningful outcome for participants
Event and employee engagement design that enables connection and collaboration executed with a high degree of sophistication
Collaborate with the global Workplace Experience team on scalable programs and establish consistent, best practices for location management
Build local stakeholder engagement with business leaders, executive support team, and other key partners to ensure Workplace Experience is aligned with business needs
Create content for the Workplace Experience intranet site to ensure employees are informed and have access to events, programs and operating procedures
Partner with FP+A on finance and budget matters for the Dublin office and manage spend to target throughout the year
Maintain and build relationships with vendors and suppliers for the Dublin office that drive value and efficiency
Drive effective cross functional collaboration to ensure Workplace is in alignment and compliant with the following teams: Safety & Security, Crisis Management & Business Continuity, Sustainability, Real Estate, Finance and the broader People Team
Work extended hours as needed

Job Designation

In Office: Employee works from the physical workspace 100% of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

4+ years of professional experience in workplace operations, facilities management, corporate real estate, or hospitality management
3+ years of experience leading and managing a workplace team at a large-scale facility

Preferred

Experience in high-growth technology companies
A deep passion for customer-centric, hospitality-driven operations with the ability to navigate complex situations with sophistication and poise
Experience managing/supporting office build-outs and relocations
Experience with Agile workplace strategies, ABW, and relevant change management
Project Management experience
Regular use of project management and collaboration software and tools
Strong written and verbal communication skills; able to facilitate meetings, lead team events/meetings, and communicate effectively

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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Workplace Experience Lead

Job Description