Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is growing fast, and we are looking for people to join our high-performance team who are excited to make a difference and help out wherever needed. The Solution Consultant will support the Commercial sales team by helping to understand complex customer business problems and requirements and translate them into solutions leveraging Docusign’s platform.

This position is an individual contributor role reporting to the Senior Manager, Solution Consulting.

Responsibility

Understand complex customer business problems within the assigned territory and client-base
Visualise customer internal systems and information topology
Map customer problems and systems to Docusign solutions
Establish confidence in recommendations via product expertise, custom product demonstrations, technical phone calls, workflow outlines, RFP/RFI responses, product roadmap discussions and business process diagrams
Articulate selected recommendations
Deliver trusted, long-term, high ROI solutions
Partner with sales to deliver on revenue plan
Exhibit proficiency of the core platform, including all current and future features
Leverage knowledge gained from production deployments and customer experiences
Communicate as well as champion the methods, processes, and certifications which make Docusign the most secure partner for eSignature transactions

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

2+ years of related experience
Experience within a pre-sales role selling SaaS solutions and concepts
BS/BA degree or equivalent in relevant work experience
Fluent in English and Spanish or Italian or French language

Preferred

Prior pre-sales experience within an enterprise level SaaS offering, ideally cloud-based
Proficient in delivering software demonstrations in-person and virtually
Experience with technical business documentation like workflow diagrams, proposals, SOWs, RFPs and RFIs
Proven experience working with employees at all levels of an organization
Additional European languages would be an advantage

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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Solution Consultant

Job Description