About the Role

Xtremepush is a multi-channel engagement solution powered by a built-in, real-time customer data platform. With over 200 different clients using the platform, we are one of the leading providers of customer engagement solutions. To support our ongoing growth and enhance our ability to assist clients, we are now seeking a highly hands-on and accountable Customer Solutions Engineer.

As a Customer Solutions Engineer at Xtremepush, you will sit within the Technology organisation and work directly with our largest enterprise clients to ensure high-quality technical delivery across the Xtremepush platform. Reporting to the Technology Leadership team, you will become a subject-matter expert in the platform and act as a trusted technical advisor to both clients and internal teams.

You will own the technical success of your assigned clients end-to-end, supporting onboarding, integrations, and complex technical challenges throughout the client lifecycle. Acting as the single accountable technical owner, you will work closely with client engineering teams and internal stakeholders to ensure platform stability, effective implementation, and long-term client confidence.

This is a hybrid role, requiring office attendance in our Dublin office (2 days a week). #LI-Hybrid

Key Responsibilities

Client Technical Engagement & Ownership

Work with existing and new clients to understand their technical requirements, documenting these in the form of a technical discovery document that will guide the integration process.
Own the technical outcome for the client end-to-end, ensuring technical work delivered by Support, Engineering, or Platform teams meet the required standards.
Assist Account Managers by supporting existing clients with technical challenges beyond those that can be handled by support.
Use your technical expertise and knowledge of the Xtremepush platform to ensure clients are maximising their effectiveness.
Confidently engage directly with senior technical and operational stakeholders on the client side, holding your own in detailed discussions.

Hands-on Technical Capability

Exercise broad, hands-on technical capability to investigate issues, validate behaviour, review data, test configurations, and propose solutions without immediate delegation.
Be self-serving where possible, resolving straightforward technical issues directly and pulling in specialists only when depth or risk genuinely requires it.
Supporting the strategic services team in their delivery of client briefs from a technical perspective, assisting them in the implementation of complex use cases.
Work closely with the customer data team to ensure effective running of Xtremepush’s intelligence ecosystem, supporting development where necessary.

Platform Expertise & Direction

Develop a wide but shallow knowledge that makes you credible across the platform, integrations, data flows, infrastructure, and operations, without being a deep engineer in any single domain.
Develop a deep understanding of the Xtremepush platform to help deliver on the client technical support and technical services aspects of the role.
Utilise your position as a knowledgeable technical user of the Xtremepush platform that directly interacts with clients to help the product team shape new features.

Client Relationship Management

Build and maintain strong, long-lasting client relationships that help meet Xtremepush’s business-wide KPIs.
Ensure that all technical services offered to clients are of an exceptional standard and set them up to see a tangible return on their investment.

Cross-functional Collaboration

Work closely with Technology leadership, Engineering, Product, Sales, Account Management, and Strategic Services to deliver cohesive client solutions.
Coordinate technical resources as required, while remaining directly accountable for execution and outcomes.
Contribute hands-on where appropriate, and lead the involvement of specialist teams when challenges become complex or highly specialised.

Your Experience and Qualifications

Your Experience and Qualifications

Experience working with Enterprise Clients in a consultancy role
Proven technical support and / or technical account management experience, preferably for SaaS platforms
Strong understanding of web fundamentals (HTML, JavaScript, CSS, HTTP)
Good knowledge of RESTful APIs
A strong interest or previous experience with AWS
Strong and demonstrable SQL skills
Excellent analytical and hands-on problem-solving skills
Strong communication and presentation abilities, with demonstrable experience engaging with technical and operational client stakeholders
Detail-oriented and organised, capable of organising cross-functional projects
Demonstrable experience engaging senior technical and operational stakeholders in enterprise client environments and holding your own in detailed discussions

Location

Dublin, Ireland. This is a hybrid role, requiring office attendance (2 days a week).

Customer Solutions Engineer

Job Description