Company Description

Telcom is a carrier for voice and data services, targeting the business-to-business market. Our robust ICT infrastructure equips us to directly manage fibre services of up to 1 Gigabit to companies across all sectors and industries.

We offer a full service wrap including Direct Managed Fibre, Business Broadband, MPLS, SD WAN, Cloud Telephony, SIP/VoIP, ISDN Voice Calls.

Telcom’s support centre is staffed live by qualified engineers who have full visibility from the user’s desk to the end termination, providing a complete end-to-end solution from one support centre.

Job Description

We are seeking a skilled 1st Line Support Engineer to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The IT Support Engineer will be responsible for maintaining, troubleshooting, and resolving IT issues to ensure the smooth operation of the company’s technology infrastructure.

Qualifications

Education: Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
Experience: 1-3 years of experience in IT support or a related role.
Technical Skills:
- Knowledge of Windows, macOS, and Linux operating systems.
- Familiarity with IT tools like remote desktop software and ticketing systems (e.g., ServiceNow, Jira).
- Experience with troubleshooting hardware, software, and network issues.
- Basic knowledge of networking concepts (DNS, DHCP, VPN, etc.).
- Experience in setting up and supporting office applications (Microsoft Office, G Suite).
- Familiarity with Active Directory and user account management.
Soft Skills:
- Excellent communication and problem-solving skills.
- Ability to work independently and in a team-oriented environment.
- Strong customer service skills and patience when assisting end-users.
- Detail-oriented with a strong commitment to service excellence.

Preferred Qualifications:

IT certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar.
Experience with cloud services (e.g., AWS, Google Cloud).
Knowledge of basic cybersecurity practices.

Additional Information

Technical Support: Provide end-user support for hardware, software, and network issues via email, phone, or remote desktop assistance.
Troubleshooting: Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
Hardware & Software Setup: Install, configure, and maintain computer hardware, software, and peripheral devices.
Network Administration: Monitor network performance, troubleshoot connectivity issues & assist in setting up network devices (e.g., routers, switches).
System Maintenance: Assist in system updates, backups, and security checks to ensure smooth and secure operations.
Documentation: Maintain a knowledge base, document technical procedures, and create user guides to aid in problem resolution.
Escalation: Escalate unresolved issues to higher-level technical teams as needed.
End-User Training: Provide training to users on common software applications, cybersecurity practices, and IT policies.
Support Tickets: Manage and track support tickets to ensure timely resolution of technical issues.
Collaboration: Work closely with other departments to ensure that IT systems meet the organization’s needs.

Working Conditions:

Full-time position, with occasional on-call or after-hours support required.
Occasional travel may be required for on-site support at remote offices or data centres.

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.