Role Purpose:

The Credit Controller plays a critical role in supporting WaterWipes’ continued growth by ensuring effective management of customer credit risk and timely cash collection across a multi-currency, international customer base. Working closely with the Credit Control Manager and the wider Finance team, the role contributes directly to cash flow optimisation, financial governance, and strong customer relationships. This position supports business decision-making through accurate reporting, disciplined credit control processes, and proactive stakeholder collaboration.

Role Responsibilities

Credit Control & Cash Collection

Manage multi-currency debtor ledgers across multiple regions.
Review and analyse monthly aged debtor reports (30/60/90+ days).
Proactively chase overdue payments in line with agreed customer credit terms.
Maximise cash collection performance to meet or exceed defined KPIs.
Escalate overdue or high-risk accounts to management in a timely manner.

Credit Risk & Policy Management

Monitor customer credit limits and ensure compliance with the company credit policy.
Support the Credit Manager with credit risk assessments and ongoing account reviews.
Maintain accurate and up-to-date customer account records within SAP.

Reconciliations, Reporting & Controls

Perform cash allocation and monthly debtor reconciliations.
Prepare and maintain audit-ready documentation for internal and external audits.
Support month-end close activities related to accounts receivable.

Stakeholder Collaboration

Work closely with Finance colleagues and cross-functional stakeholders including Sales, Customer Service, and Supply Chain.
Liaise professionally with external customers and distributors via phone, email, and customer portals.
Manage dispute resolution processes, including retailer and online platform disputes where applicable.

This is not an exhaustive list and may be subject to change and amendment.

Qualifications, Skills & Experience

Essential (Non-negotiable)

Technical Credit Control Expertise: Demonstrated ability to manage multi-currency debtor ledgers, conduct aged debt analysis, and execute cash allocation with accuracy. Proven track record of managing large, complex customer portfolios effectively.
Minimum 3 Years of Direct Experience: Prior experience in a Credit Control role operating with independence, accountability, and ownership. Experience should reflect consistent performance in meeting cash collection targets and managing open items.
FMCG Sector Experience: Familiarity with fast-moving, high-volume environments and retailer processes.
Systems Proficiency: Strong working knowledge of ERP systems—SAP preferred—including experience managing customer master data, disputes, allocations, and reporting modules.
Advanced Excel Capability: Ability to use formulas, pivot tables, and lookups to analyse data, reconcile accounts, and support reporting.
Communication & Stakeholder Management: Ability to engage clearly and professionally with customers and internal teams, including negotiating payment plans, resolving disputes, and supporting cross-functional collaboration.
High Attention to Detail: Demonstrated accuracy in reconciliations, data entry, and financial documentation.
Results-Driven & Resilient: Ability to work to tight deadlines, operate in a target-driven environment, and maintain a sense of urgency.

Desirable (Value-Adding)

Exposure to International Markets: Experience working with distributors and online customers across EMEA, UK & IRL, ANZ, and the USA.
Retailer Dispute Management: Experience with Amazon, Walmart, Target, or similar platforms, including resolution of claims, shortages, or chargebacks.
Process Improvement Exposure: Experience identifying inefficiencies, supporting automation, or enhancing credit control processes.
Additional Analytical Skills: Ability to interpret debtor trends, credit risk indicators, and customer payment behaviour.

Qualifications & Certifications

Professional Certifications: A qualification in Credit Management, Accounting Technician, or equivalent
Equivalency Statement: If formal qualifications are not held, candidates may still be considered with 3 years of directly relevant Credit Control experience

WaterWipes Competencies to Perform the Role

Accountability: Delivers on commitments, takes ownership of actions, and maintains reliability in meeting cash collection, reconciliation, and compliance requirements.
Driving for Results: Demonstrates persistence and urgency in achieving cashflow KPIs, resolving overdue debt, and meeting deadlines.
Integrity: Acts honestly and ethically in all financial dealings, upholding WaterWipes values and maintaining accurate, transparent records.
Decision Making: Makes timely, informed decisions using relevant data on credit risk, payments, and customer behaviours, and communicates the rationale clearly.
Teamwork: Collaborates effectively across Finance, Sales, Supply Chain, and Customer Service to support dispute resolution and cash collection.
Managing Resources: Prioritises workload efficiently, adapts plans as circumstances change, and uses systems, time, and information effectively to maximise performance.

Functional Competencies to Perform the Role

Credit Risk Management: Ability to assess customer creditworthiness, monitor credit limits, interpret risk indicators, and escalate high‑risk accounts in line with WaterWipes credit policy.
Cash Collection & Debtor Management: Proactively manages multi‑currency debtor ledgers, executes structured follow‑up, negotiates payment solutions, and achieves cash collection and DSO targets.
Financial Accuracy & Reconciliation: Performs precise cash allocation, account reconciliations, dispute tracking, and month‑end AR tasks to maintain accurate financial records.
SAP & Systems Proficiency: Utilises SAP (or similar ERP) to manage customer accounts, post allocations, run reports, resolve discrepancies, and maintain audit‑ready documentation.
Data Analysis & Reporting: Uses Excel (pivot tables, lookups, formulas) and ERP reporting tools to analyse aged debt, payment trends, customer behaviours, and working‑capital drivers.
Dispute Resolution & Problem‑Solving: Identifies root causes of payment issues, collaborates cross‑functionally, and manages retailer/platform disputes (e.g., shortages, chargebacks) to closure.
Stakeholder & Customer Engagement: Communicates professionally and effectively with customers, Sales, Customer Service, and Supply Chain to resolve queries, support order release, and drive on‑time payment.

Why work for us?
‘The WaterWipes Way’ is underpinned by our Values of: Bravery, Excellence & Respect
We look for individuals who will drive acceptable actions and behaviours that will reflect our vision and values.

WaterWipes offers all the benefits of an established global brand, along with the exciting possibilities of an organisation that lives and breathes change.

There are so many reasons to join us on our ambitious journey to becoming an iconic global brand. Check out our careers page to find out more !

Credit Controller

Job Description